Sr. Technical Program Manager

Company Description

LinkedIn is the worlds largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Were also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thats built on trust, care, inclusion, and fun where everyone can succeed.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in Mountain View, CA.

Productivity Engineering is a team at LinkedIn that builds products that power LinkedIn's business. We drive technology vision, architecture, and design systems that help the company deliver major business initiatives (Marketing, Sales and Customer support).

We are looking for a driven Senior Technical Program Manager to lead and execute technical programs for LinkedIn's GTM org. These technical programs will involve building products that are used daily by more than 1K Customer Support Reps, who deliver a best-in-class support experience for all of LinkedIn's 700M+ members in more than 200 countries worldwide. As a Technical Program Manager, you will lead and execute complex, cross-functional AI programs that drive innovation and operational excellence across our organization. You will focus on delivering scalable AI solutions that enhance customer experience, internal rep productivity, and platform capabilities.

The right candidate will have a solid track record of technical program management and will have demonstrated excellent leadership, along with organizational and communication skills in leading cross functional teams and programs to deliver successful outcomes. In addition, the right candidate will possess superior business strategy sense, product intuition, and technical understanding to fully integrate with product development teams and contribute at any level of depth. Analytical and communication skills and comfort with ambiguity are essential.

Responsibilities:

• Own technical programs from inception to delivery.
• Build expertise around subject matter to be able to articulate technical details and requirements to various teams involved.
• Be able to work with Business to understand their needs to help prioritize product features and development.
• Define metrics and indicators for Program health.
• Work with PM and Engineers to build strategy and long-term plan on how to execute the strategy.
• Experience working autonomously in a fast paced, high-growth, and results orientated environment that demands excellence.
• Navigate through ambiguity and solve complex problems.
• Drive data informed decisions to steer the program and strategy.
• Lead Planning, execution and on-time delivery of cross-functional initiatives.
• Partner with all levels of management on project execution and team efficiency.
• Drive quarterly roadmap and resource planning activities and deliverables.
• Create a collaborative work environment that fosters autonomy, transparency, mastery, innovation, and learning.
• Work with Security, Production, Foundation, and other organizations in LinkedIn to help maintain momentum.

Qualifications

Basic Qualifications:

• B.S./B.A. in Engineering, Computer Science, or a related technical field
• 5+ years of experience in technical product or program management, software engineering, or similar experience
• 1+ years of experience in managing large-scale programs
• 1+ years of experience implementing critical initiatives for the organization

Preferred Qualification:

• Experience with AI platforms such as Azure AI, AWS Agentic AI, or proprietary ML stacks
• Understanding of AI technologies including LLMs, agentic workflows, model evaluation frameworks, and cloud-based AI infrastructure
• Familiarity with Dynamics, Sales Force, or similar CRM products
• Experience working in a highly collaborative team environment with multiple in-flight initiatives and stakeholders
• Leadership, facilitation, and problem-solving skills. Ability to collaborate and influence at all levels of the organization
• Situational analysis and decision-making abilities
• Experience with Product-focused Program Management

Suggested Skills:

• Project Management
• Technical Program Management
• Cross-Functional Collaboration
• Stakeholder Management
• GTM, CRM

You will Benefit from our Culture

We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $114,000 to $187,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.