Client Relationship Leader - Pakistan

Why This Role Matters

The Client Relationship Manager is a member of the specialized client facing department dedicated to managing relationships and ensuring retention of Key Value clients through a relationship-based approach. This role requires delivering exceptional account servicing and personalized support to ensure long-term retention and satisfaction. The Relationship Manager plays a vital role in a clients retention and satisfaction by being their primary point of contact to Exness, resolving Clients issues end to end, and providing guidance throughout their journey with Exness.

What You'Ll Actually Do

• Client Relationship Management:
• Customer Services
• Protection and Compliance
• Knowledge and Skills Development
• Act as the dedicated relationship manager for a number of key clients portfolio assigned, delivering the personalized account servicing to foster trust and long-term relationships.
• Communicate with clients via inbound chats, calls, outbound calls, callback requests, and face-to-face interactions, ensuring the highest standards of communication are consistently met.
• Proactively address client needs, ensuring timely and effective solutions are provided to enhance the client experience.
• Handle complex and high-priority client issues and escalations with professionalism and urgency.
• Own the resolution and satisfactory outcome of clients issues end to end
• Collaborate with cross-functional teams to deliver tailored solutions that meet client expectations and uphold service standards.
• Conduct quarterly in-person meetings with clients to strengthen relationships and foster a sense of exclusivity and trust.
• Keep Clients informed of our company products, features and relevant compliance updates
• Analyze clients' portfolios and proactively reach out to those who have ceased trading activity to identify their concerns, offer tailored solutions, and ensure client retention and satisfaction.
• Do travel in-country for business face to face meeting with clients as mandatory and other offline activities required by Commercial Directors /Regional Directors as required to build trust, develop the relationship further or resolve outstanding KYC/SOF//AML related needs.
• Provide high quality service to your dedicated top key value clients portfolio assigned and also exceptional services to a number of non-dedicated Clients ensuring queries and concerns are addressed efficiently and effectively.
• Facilitate smooth client interactions across multiple communication channels while maintaining a customer-centric approach.
• Communicate with clients via inbound chats, calls, outbound calls, callback requests, and face-to-face interactions, ensuring consistently high standards of communication and services
• Support compliance efforts by ensuring the collection of Source of Funds (SoF) documents and adherence to KYC requirements.
• Maintain a thorough understanding of regulatory standards and ensure all interactions are compliant with company policies.
• Identify and escalate potential compliance risks, ensuring a proactive approach to risk management.
• Maintain expert knowledge of the company’s products, services, and industry trends to provide value-driven solutions to clients.
• Stay updated on market developments, compliance requirements, and best practices to ensure professional growth and adaptability.

Who We’Re Looking For

• Investment licenses or financial certifications (e.g., CFA, CFP, Series licenses) are highly regarded.
• Minimum 2 years’ experience in client relationships or relevant client-facing roles within the financial services industry.
• Experience working with Salesforce, Tableau, and other reporting tools.
• Strong problem-solving skills, able to resolve client issues efficiently under pressure.
• Solid understanding of financial products and client lifecycle requirements.
• Strong presentation skills in native language and English.
• Direct engagement with clients, operations, compliance, and support teams.
• Collaborates effectively across departments to resolve client issues and ensure smooth onboarding.
• Presents confidently in native language and English to clients and internal stakeholders.
• Contributes to team knowledge-sharing and continuous improvement initiatives.

What We Offer Along The Way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us
• Meal and transport allowance
• Free gym membership and monthly wellness allowance for your sport or fitness of choice
• Holiday flight and accommodation coverage after 1 year of service

What Your Journey Looks Like

1. Intro call with Recruiter (30 minutes)
2. Test Task (3 days)
3. Final interview (1 hour)

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.