Master Data Senior Specialist

Company Description

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customers needs.

Job Description

• Validate master data integrity to ensure adherence to processes, completeness, accuracy, timeliness, and proper resolution of issues. ▪ Ensure compliance with internal policies and process control procedures. ▪ Collaborate with operations teams to confirm that quality audit findings are addressed and resolved promptly to avoid operational disruptions. ▪ Maintain and implement internal controls to ensure alignment with corporate compliance standards. ▪ Provide technical support for mass data updates, including data preparation, creation of complex loaders, validation, and upload activities. ▪ Resolve escalated issues and provide assistance to team members as needed. ▪ Support the Team Lead in executing internal compliance tasks and facilitating external audit engagements. ▪ Perform additional responsibilities as assigned by the immediate Team Lead.▪ Ensure timely execution of bank confirmations in alignment with agreed timelines. ▪ Validate key performance metrics across all master data objects and generate reports as required. ▪ Collect stakeholder feedback and recommend enhancements to KPIs and SLAs to better measure, forecast, and replicate individual team member performance. ▪ Support the Functional Team Lead in developing action plans for failed metrics and monitor progress toward resolution. ▪ Lead root cause analysis discussions with junior team members and present findings to the immediate Lead for further ideation. ▪ Prepare analytical reports to track, assess, and identify improvement opportunities in master data and business support processes. ▪ Provide strategic input to Team Leads for use in engagement meetings and discussions with internal and external stakeholders.
• Collaborate with stakeholders to resolve operational issues, and facilitate engagement or project meetings to ensure alignment on deliverables and processes. ▪ Identify and recommend opportunities for process standardization and improvement that benefit all parties involved. ▪ Lead and manage master data projects in coordination with relevant stakeholders to ensure successful execution and delivery.
• Communicate and review quality audit findings during regular team huddles, with a focus on resolution, process standardization, and continuous improvement. ▪ Support the immediate Lead in people development initiatives, including training, coaching, and employee engagement activities. ▪ Actively participate in assigned training and skills development programs throughout the year. ▪ Engage in GBS Manila initiatives, such as town halls, training sessions, corporate social responsibility programs, and other activities that promote employee engagement. ▪ Assist the Functional Team Lead in managing daily operations and serve as Officer-in-Charge during the Lead’s absence.
• Plan, organize, lead, and oversee team activities to ensure objectives are met and services are delivered effectively to customers and stakeholders. ▪ Supervise and guide associates in daily operations within the supported market, ensuring consistency and quality in execution. ▪ Support Global Data Intelligence management systems, including daily huddles, productivity tracking, and issue logging; proactively communicate planned leaves and backup arrangements to stakeholders. ▪ Act as the first level of escalation for potential risks that may impact the team’s deliverables, ensuring timely resolution and mitigation.
• Support the implementation of technology-driven process improvements, including tools such as SAP upgrades, SSP7, BMC Helix ticketing system, and WinShuttle. ▪ Identify process inefficiencies and pain points, and propose actionable solutions to address operational challenges. ▪ Present and assist in executing process improvement initiatives, along with any additional tasks assigned by the immediate Lead. ▪ Participate in center-wide initiatives, such as CBS culture programs and Bright Ideas, and contribute to achieving CBS goals as defined by the immediate Lead.
• Identify, present, and implement solutions for process improvements and ad hoc responsibilities as assigned. Support business teams in data harmonization efforts and other initiatives impacting master data. ▪ Assist in the transition and cleanup activities related to new process migrations, such as inactive vendor/customer reporting and material harmonization. ▪ Collaborate with master data analysts to review and maintain up-to-date process documentation. ▪ Lead the development and updates of master data work instructions and related documentation.▪  Verify and clarify information with responsible stakeholders to ensure the accuracy of data entered into templates. ▪ Create material codes in the GUTS system or coordinate with assigned IT for mass upload options when applicable. ▪ Gather required information and documentation from suppliers and internal stakeholders to support GUTS code creation. ▪ Input collected data into GUTS to create, update, and release materials and supplier locations. ▪ Support the development of material specifications within the GUTS tool. ▪ Assist in data cleanup activities within the GUTS system. ▪ Provide support for GUTS and CRM-related tasks, particularly those tied to the Imp@ct project and other related initiatives.

Qualifications

• Graduate of any four year course  with bachelor's degree holder in Finance, Engineering, IT or any other related courses.
• 5 - 8 years work related experience in master data activities or related processes (e.g., vendor, materials, customer data, etc.). • Advanced knowledge of at least two master data process either vendor, customer, materials, FICO and expert in one of the data objects. • Advanced knowledge of IT systems and databases preferably SAP (MM,PP, SD, FICO modules) • Proficient in using Microsoft Office suite; Expert knowledge in using Microsoft Excel
• At least four (4) + years experience in managing or participated in projects for master data.  • Advanced knowledge in master data migration, data cleansing, and harmonization efforts • Have work with Project teams on process improvements, development of KPI and other quality measures
• Stakeholder engagement, supervising associates, conducts training/s on subject of expertise • Able to facilitate team meetings to share best practices, lead process improvement initiatives, actively participate/form part of GBS committees (such as events comm., Connect)
• Experience working in a multinational set up is preferred • Excellent communication and organizational skills, understand cultural differences and norms.

Additional Information

• Hybrid work setup
• Values-based culture
• HMO upon hire
• Work life balance

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