TP Claims - Credit Hire Claims Handler

Locations: You must be commutable to one of the following offices: Tunbridge Wells, Manchester, Chelmsford, Whitstable, Haywards Heath (Hybrid working – typically 1 day per week in the office once probation is passed)

About The Role

We’re looking for proactive and customer-focused Credit Hire Claims Handlers to join our expanding in-house teams.

In this role, you’ll manage a portfolio of motor third-party claims from start to finish, with a strong focus on liability decision-making and effectively resolving the credit hire element of each claim. You’ll use your negotiation skills, technical knowledge, and customer service expertise to drive fair and economical outcomes.

You’ll receive full training, a personal development plan, and the support you need to build a rewarding career. We measure performance through clear KPIs, with annual reviews and opportunities to earn a bonus.

This is a hybrid role offering flexibility to balance home and office working.

What You’Ll Do

• Proactively manage your own caseload of credit hire claims, from first notification through to settlement.
• Investigate indemnity and liability, using evidence and negotiation to achieve swift and fair outcomes.
• Take ownership of costs by challenging claims effectively and negotiating settlements to minimise exposure.
• Handle inbound and outbound calls confidently, providing excellent service to customers and third parties.
• Maintain accurate records, reserves, and diaries to ensure files are processed efficiently.
• Work within agreed authority limits, escalating where needed.
• Ensure compliance with all regulatory requirements, including FCA, TCF, and DPA.
• Build strong working relationships with colleagues, suppliers, and partners.
• Take accountability for your personal development, supported by coaching and training.

What We’Re Looking For

• Experience in motor claims handling, ideally with knowledge of credit hire, indemnity, liability, and third-party risks.
• Strong negotiation and decision-making skills with a focus on cost control.
• Confident telephone manner, with the ability to handle challenging conversations.
• Excellent organisation skills and the ability to manage your own workload.
• A team player with strong communication and customer service skills.
• Commercially aware, adaptable, and eager to learn and grow.