Community Executive (Operations)

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 300,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history. 

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Job Description

If you thrive in a dynamic, people-centric environment and love creating memorable experiences, this role is your gateway to an exciting career in hospitality, events, and operations. At WORQ, we don’t just run workspaces—we build communities. Join our team and be the welcoming face and problem-solver that keeps our members inspired every day.

Key Responsibilities:

• Front of House & Community
• - Be the first point of contact for members and guests, offering a warm welcome and exceptional service.
• - Handle walk-ins, calls, and emails with professionalism and a personal touch.
• - Anticipate needs and create positive interactions that make everyone feel at home.
• - Support event setups and logistics, ensuring members enjoy seamless experiences.
• Operations & Administration
• - Oversee front desk and facility standards to keep our space running smoothly.
• - Assist with mail/package handling and daily building checks.
• - Liaise with cleaning, maintenance, or delivery vendors when issues arise.
• - Monitor access control (e.g., visitor check-in, emergency procedures) and escalate incidents promptly.
• Member Experience
• - Learn member names and build genuine connections to foster a vibrant community.
• - Conduct tours and share the WORQ story with potential members and guests.
• - Track member feedback and share ideas to improve the workspace experience.

Qualifications

What We’Re Looking For:

• - Strong communication skills in English (Mandarin/Malay is a plus).
• - Warm, outgoing personality with a passion for helping people.
• - Quick thinker who enjoys solving problems and taking ownership.
• - Basic computer skills (Google Workspace).
• - Enthusiastic learner who thrives in a team-oriented, entrepreneurial environment.

Additional Information

Why Worq?

Career Growth: Exposure to events, operations, and community management opens pathways to roles in hospitality, marketing, or outlet management.

Dynamic Culture: Join a fun, fast-growing company where creativity and initiative are celebrated.

Vibrant Workplace: Work in beautifully designed coworking spaces with inspiring members from startups to global companies.