Order to Cash Lead - EMEA

About The Team:

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission.

The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.

About The Role:

We are seeking a highly skilled Order to Cash Lead to serve as our primary counterpart in EMEA, based in Ireland. This role will be pivotal in extending our global coverage and ensuring operational excellence across the full Order to Cash lifecycle. You will lead critical processes in Order Management, Billing Operations, and Accounts Receivables, while driving systems implementation, automation, and process improvement initiatives.

This is a hands-on leadership role that blends operational execution with strategic process design, cross-functional collaboration, and system optimization—critical for scaling our OTC function to support rapid growth and global operations.

In This Role, You Will:

• Oversee the complete order lifecycle — from order management and provisioning to invoicing and payment collection ensuring accuracy, timeliness, and compliance at every stage.
• Partner with global teams to optimize OTC systems, automate workflows, and integrate CPQ, ERP, and billing platforms.
• Lead User Acceptance Testing (UAT) for new system implementations, product launches, and pricing changes to ensure seamless end to end execution.
• Ensure SOX compliant controls, segregation of duties, and audit readiness across all OTC functions.
• Create and monitor KPI dashboards for order management efficiency, billing accuracy, and AR performance to drive data driven decision making.
• Partner cross-functionally with GTM, Revenue Systems, Deal Desk, Legal, Product, Engineering, and Customer Support to improve the order to cash experience.
• Create and maintain operational documentation, including SOPs, playbooks, and training materials, to standardize processes and ensure team alignment.
• Oversee regional workload balancing across time zones, ensuring handoffs between US and EMEA teams are seamless.
• Lead month-end close reconciliations across the Order to Cash cycle — validating order data, usage records, billing, collections, and AR balances to ensure accuracy, completeness, and compliance with accounting standards.

You might thrive in this role if you:

• Have a minimum of 10+ years of experience in Order to Cash, Order Management, Billing Operations, Accounts Receivables in a SaaS, enterprise software, or high-growth technology company with at least 4 years of proven leadership experience in a managerial role.
• In-depth knowledge of SaaS billing models, including subscription, usage-based, and hybrid structures.
• Hands-on experience with CPQ, ERP, and billing platforms (e.g., Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome).
• Exceptional communication skills, capable of cross-functional collaboration and efficient resolution of customer issues.
• Highly detail-oriented and data-driven, skilled in analyzing complex billing scenarios and driving continuous process enhancements.
• Strong understanding of month-end close, reconciliations, and SOX compliance frameworks.
• Demonstrated success driving automation initiatives and system implementations across the OTC cycle.
• Strong problem-solving abilities with a proactive approach.
• Thrive in dynamic environments, demonstrating the ability to navigate ambiguity, solve complex problems, and manage timelines effectively in a fast-paced, ever-evolving setting.

Why This Role Matters

This position will be our operational anchor in EMEA, providing essential coverage for critical OTC processes and ensuring that order to cash execution in the region is timely, accurate, and customer focused. You will not only execute but also help shape our global OTC operating model, ensuring we scale effectively while maintaining compliance, efficiency, and a world class customer experience.

About Openai

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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