Consultant, Digital Support

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To fulfil all customer generated online demand in order to grow revenue and provide customer service for BC SA.

Qualifications

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Digital & eCommerce, BCC
Business & Commercial Banking
1-2 years
Relevant FAIS qualification coupled with FAIS experience for product categories. Experience in an operations / back office environment, specifically within banking. Understands the banks products, processes and systems.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Checking Things
• Convincing People
• Directing People
• Embracing Change
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Client Retention
• Cross and Up-Selling
• Processing
• Product and Services Knowledge