Manager, Customer Propositions

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To ensure an in-depth understanding of all customers in the portfolio, using the Customer Value Analysis Tool (CVCA), and Client Account Plans to effectively anticipate and proactively meet the Vehicle and Asset Finance needs of the customers. To execute the Business and Commercial Customer Value Proposition (CVP), CIB Value Propositions, Industry and Ecosystem Value Propositions (IVPs), initiatives and activities aimed at optimizing CAF portfolio growth, profitability and client experience.ilds, delivers and scales CVPs that are competitive and viable within their target markets. Manages, improves and adapts CVPS to ensure sufficient ROI, profitability, sustainability, growth and market penetration of each target market in Personal Banking. This role identifies changes in their country specific market and responds with speed, efficiency and effectiveness.

Qualifications

Type of Qualification: First Degree (required), Masters Degree (Preferred)
Field of Study: Business Commerce, Finance and Accounting, Banking, Marketing, Risk Management, Analytics
 

• Experience Required
• 3 - 4 years

Experience in/or exposure to a segment income statement, balance sheet, pricing strategies, risk management, credit and teamwork. Experience in the development and management of CVPs. Experience in segment, understanding and implementation of acquisition activities, development of CVP with integration and enablement of execution through Client Coverage and Product. Knowledge and experience in leading multi-disciplinary teams and linking shared outcomes. Experience in people management, leading

3 - 4 years
Experience in/or Product exposure to an income statement, balance sheet, pricing strategies, risk management, credit and teamwork.

Additional Information

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Examining Information
• Meeting Timescales
• Producing Output
• Upholding Standards
• Taking Action
• Team Working

Technical Competencies:

• Client Retention
• Customer Reception and Channelling
• Financial Acumen
• Financial Analysis
• Lending
• Marketing and Communication
• Product Knowledge (Business Banking)
• Project Management 
• Risk Awareness
• Risk Response Strategy
• Risk/ Reward Thinking
• Understanding GAAP