VP, Maintenance

Evergreen Residential is a high growth Real Estate Company and  institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!

Due to significant growth in the number of properties under management we are adding a VP of Maintenance.  This is a senior position that will be responsible for taking a lead in expanding, managing and providing direction to our field management teams. This is an exceptional opportunity to help shape the maintenance function. We are seeking individuals with detailed functional knowledge, a good understanding of managing assets and portfolios, and experience leading teams to oversee residential maintenance work orders.  A key objective is to ensure your team meets both Company and departmental KPI’s, including the provision of exceptional customer service. The successful applicant will have expertise in executing the necessary repairs to bring homes up to company standards and to create a safe and enjoyable habitat for tenants. 

This is an office-based position based in Downtown Dallas, TX at the Evergreen corporate office, however, will also require significant travel to field locations.

The Role:  This position includes, but is not limited to, the following responsibilities:

• Lead the maintenance team, with direct management and mentoring of Regional Maintenance managers, and oversight of field technicians and dispatch
• Develop and conduct onboarding and recurring training for new and current staff
• Implement preventive maintenance programs
• Analyze and implement improved cost saving processes to reduce overall R&M costs
• Prepare regular reports for management, including budgets
• Work with the supply chain team to increase the vendor base in all markets as needed
• Enforce all high urgency/priority processes and safety regulations for all work orders
• Team up with our strategy team to develop enhanced software for entire department
• Identify, develop and/or improve maintenance field scheduling tools for field staff, in coordination with our strategy and technology teams
• Meet or exceed overall KPI metrics for time, cost, resident satisfaction etc.
• Projects and additional duties as requested

Qualifications And Experience

• Bachelor’s degree in a relevant field is preferred
• Minimum 6 years’ experience in single family maintenance or Multi-family maintenance,
• At least 2 years’ experience in a functional management position including customer service and call center management
• Demonstrable experience and expertise in:
• Project management
• Proficient in the Microsoft suite of products including Excel, Word and PowerPoint.
• Hold relevant certifications and licenses (EPA certified, Lead and Asbestos), OSHA are preferred
• identifying and successfully implementing maintenance scheduling tools
• liaising with accounting and FP&A teams on budgeting and forecasting
• utilizing property management and reporting software as management tools
• streamlining processes and identifying cost efficiencies

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading. 

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.