Front Office Supervisor

Company Description

About Accor
Accor is Australia’s largest hotel network, with 50+ brands and over 5,100 hotels operating in 110 countries. We are committed to supporting your growth and learning every day, ensuring that your work brings purpose to your life. With Accor, your journey is filled with limitless possibilities to explore.

About Hotel
Welcome to the vibrant and energetic world of ibis Sydney Barangaroo, located in Sydney’s bustling business, retail, and entertainment hub. Our hotel features 91 guest rooms designed for both business and leisure travellers seeking affordable comfort in a central location. Guests can also enjoy Lot 51 Bar and our on-site gym that have the essentials for a great stay in the city.

Job Description

We are seeking an experienced Front Office Supervisor to lead our Front Office team and deliver exceptional guest experiences. This role involves supervising daily operations, managing arrivals and departures, coaching and motivating staff, and maintaining high service standards in a fast-paced hotel environment.

Key Responsibilities

• Lead and support the Front Office team, ensuring smooth operations and outstanding guest service.
• Manage guest check-ins/check-outs, loyalty members, VIPs, and special requests efficiently.
• Ensure compliance with hotel policies, cash/credit handling, key control, and guest confidentiality.
• Resolve guest concerns promptly and professionally.
• Communicate new and updated information effectively, including hotel policies, promotions, and guest preferences.

Qualifications

Key Requirements

• Proven experience as a Front Office Supervisor or in a similar hospitality role.
• Strong leadership, communication, and customer service skills.
• Proficiency in hotel management systems (Opera Cloud desirable) and industry best practices.
• Excellent organizational, problem-solving, and multitasking abilities.
• Flexibility to work across a rotating roster, including evenings, weekends, and public holidays.
• Eligibility to work in Australia.

Additional Information

• Why Join Us
• Be part of a dynamic team at ibis Sydney Barangaroo - Hotel Managed in the heart of Sydney, where growth, learning, and career development are encouraged in a vibrant, supportive environment.

Employee Benefits

• Heartist Card: Enjoy discounted accommodation and food & beverage across Accor properties worldwide.
• Learning & Development: Access industry-leading training programs and career development opportunities.
• Employee Assistance Program: Complimentary, confidential support for personal and professional wellbeing.
• Our Commitment to Diversity & Inclusion
• We are an inclusive company, dedicated to attracting, recruiting, and promoting diverse talent.

Why Work for Accor?
Accor is more than a global leader in hospitality. We welcome you as you are and provide opportunities to find a brand and role that match your personality. We support your growth and learning every day, ensuring your work brings purpose to your life. At Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor: https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS