Principal Site Reliability Engineer (SASE)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Global Customer Operation Team is responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help our customers in their journey to the public cloud by ensuring they have the best in class protection. The public cloud market has been growing at a very rapid rate for the last few years. As more and more enterprises leverage public cloud, there is an insatiable demand for securing workloads in public cloud. With the recent acquisition of two leading companies in this space - RedLock and Evident.io, Palo Alto Networks is the market leader in this space.

We are seeking development heavy Site Reliability Engineers to design, build, maintain, and scale production services and server farms within our FedRAMP SASE product portfolio in. We want passionate engineers who bring new ideas in all facets of DevOps. We are looking for leaders who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and partnership are at the foundation of our culture and we need engineers who can communicate at a high level and work as a team towards achieving a common goal.

Your Impact

• Build Terraform code and terragrunt terragrunt
• Build automation work follow using python or go code 
• Build BGP and networking monitoring/ remediation tools
• Engage with customers on escalations to provide remediation
• Software Architecture and Scalability
• Automation and Infrastructure Provisioning
• On-call Support and Incident Resolution
• Cross-Functional Collaboration
• Customer Interaction and Collaboration
• Continuous Improvement
• Design and enhance software architecture to improve scalability in networking like BGP, OSPF, service reliability, capacity, and performance
• Collaborate with development teams to ensure applications align with infrastructure requirements, focusing on scalability and reliability
• Write automation code for provisioning and operating infrastructure at a massive scale
• Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production
• Participate in occasional on-call rotations to support the infrastructure
• Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly
• Write postmortem reviews and provide remediation recommendations
• Provide technical assistance to Systems Administrators (SA), Systems Engineers (SE), Customer Support (CS), and Professional Services (PS) teams regarding the product
• Identify missing product features and communicate them to the Product Management (PM) teams
• Work with external parties and clients, participating in Proof of Concept (POC) and Proof of Value (POV) activities with SEs and SASE architects for customers
• Conduct customer training sessions and technical webinars
• Identify gaps and collaborate with PMs to make features accessible to customers
• Collaborate with PMs to characterize new features and establish a vision for the product's evolution
• Actively seek ways to enhance the infrastructure, streamline processes, and improve overall system efficiency

Qualifications

Your Experience

• Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience required
• CCIE in switching, routing
• Strong knowledge of IPv6, and Nat64, IPv6 subnetting
• Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure
• Strong proficiency in automation scripting and infrastructure as code (IaC)
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Effective communication skills, both written and verbal
• Experience working in collaborative, cross-functional environments
• Demonstrated ability to lead and mentor teams
• Python/Go programming

Additional Requirements

• Availability for occasional on-call support
• Willingness to engage with customers directly and represent the technical aspects of the product

Additional Information

The Team

Our World-Wide Operations team is a team of professionals with extensive business and project management experience in the contract manufacturing industry. This team has a proven track record of success in all aspects of supply chain and project management. We’re dedicated to growing production, reducing operating costs, and improving product quality by utilizing World-class Manufacturing concepts to optimize supply chain processes and strategies. Our manufacturing team leadership establishes clear objectives, defining and implementing profit improvement and profiling inventory management, valuation, and lead-time improvement programs. If you have a passion for extensive end-to-end manufacturing and supply chain with the knowledge and experience, we want you! 

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $133000/YR - $215500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• Our Commitment
• We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.