Sr. Professional Services Consultant II (Active Security Clearance)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Note: This position is on-site 5 days per week and requires an active U.S. DoD Secret (or higher) security clearance at the time of application. 

Your Career

You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to developing new principles and concepts – providing detailed analysis of what’s working, what’s not, and what could be better.

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative and innovative, and you love a challenge – learning how integrations might work better around new products and technologies.

Your Impact

• Work on-site full-time at the customer’s location, Joint Base Pearl Harbor-Hickam, to perform network security appliance cutovers.
• Communicate effectively with customers, sales teams, peers, engineering, and support teams as necessary.
• Gain a comprehensive understanding of the customer's environment, requirements, and security roadmap to deploy the appropriate security solution.
• Configure, implement and maintain Security Operating Platforms.
• Optimize and migrate policies and objects from the existing environment to our Next-Gen Firewall.
• Test and validate the migration environment to ensure seamless transitions.
• Coordinate and execute cutovers to production while guiding code upgrades.
• Facilitate the development of new applications and threat signatures.
• Interact with our Technical Assistance Center (TAC) to understand and diagnose support cases.
• Occasionally travel based on customer requests.
• Collaborate with the customer's security and network teams to instill confidence across impacted business units during Palo Alto Networks implementation.
• Implement network segment controls aligning with NIST and RMF frameworks.
• Validate and implement proof of concepts in lab environments.
• Provide technical implementation and strategy support to the customer, effectively communicating engineering details to executives.

Qualifications

Your Experience

• Minimum of 5 years of hands-on experience with network and security solutions and technologies, including routing and switching, security appliances, virtual machines, and hypervisors
• Minimum of 3 years of experience in maintaining security solutions in large-scale production environments

Technical Skills

• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, specifically with Palo Alto Networks® products
• Proficient in troubleshooting network issues across LAN, CAN, and WAN
• Comfortable implementing OSPF, BGP, IPSec VPN, and NAT
• Experience with NGFW policy optimization, PANOS installation, and high availability troubleshooting
• Experience with cloud providers, including AWS, GCP, or Azure, is beneficial
• Certifications
• Must have a DoD 8570 IAT Level II Compliant Certification (Sec+, CCNA Security, CASP+, CISSP, etc.)
• ​Palo Alto Networks certs nice to have

Key Competencies

• Strong verbal communication skills, detail-oriented, and comfortable in a customer-facing environment
• Excellent written communication skills with the ability to communicate effectively with both senior leaders and technical peers
• Proven ability to handle multiple projects simultaneously and work calmly under high-pressure situations
• Project leadership experience with the ability to drive organizations and resources to complete required tasks in service of end goals
• Bachelor's degree in Computer Science, MIS, business, or equivalent education/training/experience

Additional Requirements

• US citizenship is required
• Must have an active U.S. DoD Secret (or higher) security clearance at the time of application. ​​​​​​​

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by supporting clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and fixing integrations and critical issues as they arise. But you won’t wait for them to be raised; you’ll seek them out, too. We fix and identify technical problems with a focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140000 - $192500YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• Our Commitment
• We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.