Senior Customer Engagement Specialist

Job Description:

Senior Customer Engagement Specialist   

Role Overview:

As a Senior Customer Engagement Specialist, you will play a pivotal role in driving customer interaction and supporting the commercial success of the Performance Products division. With approximately 60% external and 40% internal focus, this position blends proactive customer engagement with cross-functional collaboration to ensure seamless customer experience and effective internal execution. 

You will identify and nurture new business opportunities, build strong relationships with potential and existing clients, and support key account activities. Internally, you will act as a connector between sales, marketing, customer service, and supply chain teams—ensuring alignment and operational excellence. 

This role is an excellent entry point for a future career in account management, offering deep exposure to our products, customers, and organizational culture. It is ideal for individuals with strong customer orientation, analytical mindset, and entrepreneurial drive who are eager to grow within a dynamic, international environment. 

Role Responsibilities:

• Identify and develop new business opportunities by leveraging market trends, trade shows, digital platforms (e.g., LinkedIn, webinars), and emerging tools like AI to drive growth across existing and adjacent markets.
• Manage and qualify leads from various sources including the company website, trade shows, and distributor roadshows. Qualify prospects, initiate contact, understand customer needs, and guide them through the early stages of the buying journey. 
• Engage with customers, both new and existing, to build strong relationships and understand their challenges and goals. Provide tailored solutions that create value for the customer and Performance Products, while identifying cross-selling opportunities and fostering long-term partnerships. 
• Present product offerings effectively, demonstrate their value-in-use. Translate customer needs into sustainable solutions and negotiate commercial terms such as pricing, payment conditions, incoterms, and supply commitments. 
• Maintain accurate customer and prospect data using the Performance Products CRM system. Track key performance indicators (KPIs), monitor pipeline progress, and prepare reports to support decision-making and transparency. 
• Collaborate cross-functionally with sales colleagues, customer service, supply chain, marketing, and technical teams to ensure seamless execution and customer satisfaction. 
• Support Key Account Managers in daily activities with local accounts. This includes CRM updates, order follow-ups, handling technical and regulatory documentation (e.g., TDS, SDS), and gathering competitive intelligence. 

Experience And Competencies:

What We Are Looking For:

• Degree in Chemistry (preferred), Business Administration, or Economics (Bachelor/Master/Diploma).
• Minimum 2 years of commercial experience in a multinational company, ideally in Customer Service, Inside Sales, or Sales Support.
• Industry experience in Chemicals or Petrochemicals is highly preferred.
• Fluent in English; fluency in an additional Western European language (German, French, Italian, Spanish) is a strong asset.
• Strong achievement orientation and entrepreneurial mindset.
• Curious, analytical, and agile with a sense of urgency.
• Excellent communication skills across functions and cultures.
• Willingness to travel across Europe
• Self-driven with a passion for continuous learning and development.

What Next?

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

About Us:

At Huntsman, we pride ourselves on being a people-oriented organization.

Our family-like atmosphere is cultivated by our diverse groups of team members around the world.

We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.

In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.

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