Senior Executive, Agency Training Coordination

Senior Executive – Training Team is responsible for supporting the execution of training programs, managing operational processes, ensuring compliance, and maintaining accurate data for licensing and exam application processes. This role also oversees procurement, financial reconciliation, and logistics to ensure smooth training operations across all locations.

Position Responsibilities:

1. Training Support & Coordination
2. Data Ownership & Process Optimization
3. Compliance & Operational Excellence
4. License & Exam Fee Management
5. Training Stock, Refreshments & Procurement Management
6. Administrative & Cash Management

• Assist in arranging all necessities for training sessions, including venue setup and logistics.
• Manage distribution of training materials such as textbooks, welcome kits, and gifts.
• Oversee participant registration and onboarding processes.
• Explain licensing and exam registration procedures to candidates.
• Establish and maintain efficient processes for collecting, analyzing, and utilizing data related to NIIM exam applications.
• Ensure accuracy and reliability of license application data and manage the end-to-end process with FRD.
• Streamline administrative processes related to:
• Training operations.
• Ensure accurate reconciliation of license and exam fees.
• Prepare and submit monthly financial reports to the Finance team.
• Manage procurement and logistics for training refreshments, stock, and reward materials for Head Office, Branches, and Spoke Offices.
• Assist with TAF preparation and vendor communication for team travel requirements.
• Handle monthly advance cash management.
• Other administrative tasks as required.
• Exam and license payment processing.
• Procurement and travel management.
• Execute NIIM exam and license application processes.
• Manage training-related stock preparation effectively.

Required Qualifications:

• Bachelor’s degree.
• Minimum 1–3 years of experience in training coordination, operations, or administrative roles.
• Strong organizational and multitasking skills and regulatory requirements.

Preferred Qualifications:

• Knowledge of life insurance processes is an advantage.
• Proficiency in MS Office, excellent communication, stakeholder management skills and problem-solving skills.

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

In Office