Customer Account Management Rep (Onsite)

Date Posted:

2025-09-20

Country:

United States of America

Location:

PW105: North Berwick Wells Road, Route 9, North Berwick, ME, 03906 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

Pratt & Whitney’s North Berwick Repair Operations (NBRO), located on North Berwick, ME campus, is a vital repair facility employing approximately 2,300 skilled professionals. We specialize in supporting overhaul and repair for both Military and Commercial engine product lines, including Geared Turbo Fan (GTF) and Legacy engine components, as well as various Military parts. Serving a global customer base, NBRO is proud to be a trusted partner in the aviation and defense industry.

We are currently seeking a Customer Account Manager (P3) to join our team, reporting to the Customer Service Manager. In this role, you will be the primary point of contact for both internal and external customers, representing our organization and delivering outstanding customer service on a daily basis.

Key Responsibilities:

• Managing strategic customer service projects for the business unit (e.g. Quote Automation, Invoice Automation) 
• Work alongside Operations, Engineering and Quality to support and protect On-Time Delivery “OTD”  
• Establishing DIEN Mapping and maintaining tables 
• Inducting customer units into the repair process 
• Ensuring purchase order requirements are flowed down to sales order 
• Acknowledging orders and Quoting 
• Supporting assigned commercial and military customers 
• Executing and managing commercial and military contractual requirements 
• Effectively processing units to maintain customer service levels and mitigate turnaround time penalties 
• Determining validity of warranty claims 
• Creating weekly and ad hoc status reports 
• Responding to internal and external customer inquiries such as status updates, capability requests, and price justification 
• Working effectively with internal customers such as shop personnel, Program Managers, Field Service Representatives 

• Processing Misdirected/Non-Product Units

• Adhering to import and export compliance regulations 
• Up to 10% travel may be required annually.  

Qualifications You Must Have:

• Advanced degree and 3+ years of experience in business-to-business sales, customer account management, marketing, service counter/center, fleet management, purchasing or supply chain management or general Aftermarket MRO Aerospace industry experience; OR Bachelor’s degree and 5+ years of relevant industry experience; OR Associate’s degree or Technical Training (A&P/AMT) and 7+ years of relevant industry experience; OR High School diploma and 9+ years of relevant industry experience.

Qualifications We Prefer:

• Degree in STEM field; Engineering, Supply Chain or Business fields preferred
• 3+ years of experience in Aerospace, Aftermarket or Aviation industry
• Experience with supplier management or in a B2B client facing role ideally within a manufacturing environment
• Experience with SAP quoting, order creation and order management modules
• Experienced in determining export classification of technology in accordance with the ITAR and EAR
• Technical knowledge of turbine engine part repair process and quality standards
• Project management experience and ability to prioritize work in a fast-paced environment.
• Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, and RCCA).
• Experience with Solumina G8 MES, SAP ERP, Power BI and MS Office Suite.
• Ability to communicate at all levels of the organization and influence leadership, peers, and cross-functional teams

What’S My Role Type:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This Role Is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn More and Apply Today!

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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