Senior Manager, Global Talent Acquisition Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Summary: The Senior Manager, Talent Acquisition Operations is a strategic leader responsible for the design, execution, and continuous improvement of our global talent acquisition processes. This role will own the operational infrastructure of our recruitment function, ensuring scalability, efficiency, and a world-class experience for candidates and hiring managers. You will lead cross-functional initiatives, manage a portfolio of talent programs, and serve as the primary liaison with key business partners to embed operational excellence across the organization.

Key Responsibilities:

• Strategic Program Ownership: Design, launch, and manage high-impact global talent programs, including the employee referral program, university recruiting, and internal mobility framework. Establish clear metrics and reporting to track the success and ROI of these initiatives.
• Process Excellence & Scalability: Lead the end-to-end optimization of our global hiring process. Identify and implement process improvements to enhance efficiency, reduce time-to-fill, and prepare the TA function for significant growth.
• Cross-Functional Leadership: Partner with HR business partners, Finance, and Legal teams to ensure our operational processes are seamlessly integrated and compliant. Act as the primary TA operations subject matter expert for large-scale company initiatives.
• Vendor & Budget Management: Strategically manage a portfolio of talent acquisition vendors, negotiating contracts and evaluating performance to ensure maximum value. Own the TA operational budget, forecasting and tracking spend to ensure fiscal responsibility.
• Candidate Experience: Champion a proactive and data-driven approach to enhancing the candidate and hiring manager experience. Implement feedback loops and leverage insights to continuously refine our hiring journey and build our employer brand.
• Team Leadership & Development: Lead and mentor a team of operations professionals, fostering a culture of innovation, accountability, and professional growth.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.