Senior Lead, Experience Strategist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As an Experience Strategist at Kyndryl in the United States, you’ll be at the heart of our mission to drive meaningful progress for our clients and communities. In this role, you’ll shape experiences that truly matter—connecting business needs, technology, and human insight to deliver real value.

You will lead organizations through complex challenges by:

• Discovering opportunities through research and collaboration.
• Creating clear, actionable roadmaps for experience-led transformation.
• Guiding teams to deliver practical solutions that make a tangible impact.

At Kyndryl, your ideas are valued and your growth is supported. You’ll find an inclusive environment where you can learn, innovate, and develop your career with mentorship and hands-on experience. Join us to help set new standards in customer experience, work with purpose, and be empowered to grow and lead every day.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Your Future at Kyndryl

• Business Acumen: You understand business strategy and can connect it to experience.
• Psychology: You have a deep understanding of human needs and behavior.
• Business + Tech + Experience: You can create integrated experience strategies that blend business, technology, and user needs.
• Co-Creation: You excel at aligning stakeholders through workshops and collaborative sessions.
• Value Identification: You have a knack for uncovering new sources of value.
• Experience Optimization: You can evaluate and recommend ways to optimize experiences.
• Storytelling: You can communicate clearly and compellingly.
• Research: You can design and conduct user research, market evaluations, and competitive analyses.
• AI and Data Ethics: You leverage AI tools while maintaining quality and ethical standards.

In addition to the above skill you will also:

• Demonstrated ability to connect business strategy with customer experience
• Strong understanding of human behavior and psychology as it relates to user experiences
• Proficiency in developing integrated strategies that blend business, technology, and user needs
• Experience facilitating collaborative workshops and stakeholder alignment sessions
• Skill in identifying new sources of value for organizations

• Experience in industry verticals relevant to enterprise environments
• 7 + years experience is preferred
• Background in both large organizations and agency settings
• Knowledge of IT infrastructure, technical applications, or data science
• Expertise in human-centered disciplines such as change management or applied social sciences
• Experience with AI, machine learning, or data ethics

• Sustainability Strategy

• Cx Optimization

• Innovation Strategy

• Operational Design and Business Processes

• Brand Strategy

Required Education

The compensation range for the position in the U.S. is $110,880 to $210,600 based on a full-time schedule.  

Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: 

• California:$122,040 to $252,840 
• Colorado: $110,880 to $210,600 
• New York City: $133,080 to $252,840 
• Washington: $122,040 to $231,720 
• Washington DC:$122,040 to $231,720 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

• Applications will be accepted on a rolling basis.
• Know Your Rights: Workplace Discrimination is Illegal
• Pay Transparency Nondiscrimination Provision 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.