VP, Manager, Customer Service Resolution

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Job Description

• Daily management of Customer Service Resolution Department, including setting goals, managing resources, monitoring performance, and implementing necessary changes to continuously improve efficiency and effectiveness
• Strategic planning and implementation to enhance customer experience and reduce complaints
• Oversee the development and implementation of policies, procedures, and guidelines for resolving customer issues
• Collaboration with other departments within the bank to identify areas for improvement in customer service standards and implement solutions
• Monitor industry trends and regulatory changes related to customer service and take appropriate actions to maintain compliance and competitiveness.Job Qualifications:
• Bachelor’s degree in Business Administration or similar field; MBA preferred
• At least 7 years of experience in financial institution, especially in retail banking
• Knowledge of risk management principles and practices
• Excellent communication and interpersonal skills
• Strong analytical thinking and problem-solving abilities
• Familiarity with relevant regulations and laws governing customer service

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.