IT Manager, Meter to Cash Technology (M2C)

The IT Manager – Meter to Cash (M2C) Technology is a strategic technology leader responsible for overseeing the full spectrum of IT services and systems that support the end-to-end Meter to Cash lifecycle. This includes accountability for the performance, delivery, and evolution of critical applications spanning Advanced Metering Infrastructure (AMI) operations, SAP S/4HANA backend towers, and legacy billing and credit/collections systems—all essential to enabling accurate metering, timely billing, and effective revenue management across the enterprise.

This leader manages a diverse application portfolio, ensuring seamless integration, high availability, and compliance with regulatory and operational standards. The role includes ownership of the technology roadmap, end-to-end accountability for project execution and operational support, vendor and partner oversight, and a continuous focus on optimizing system performance and enhancing customer outcomes.

The IT Manager partners closely with business and regulatory stakeholders while leading IT teams to design and deliver scalable, efficient, and resilient solutions. They will champion Agile delivery practices, provide project governance, and ensure initiatives are executed within scope, on schedule, and aligned to strategic goals. This role also holds financial accountability for the M2C technology domain, including budget planning, forecasting, and cost stewardship.

As a member of the IT leadership team, this individual plays a key role in modernizing the M2C application landscape, preparing legacy environments for future transitions, and driving long-term business value through technology enablement.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

Essential Functions:

• Own the end-to-end delivery and support of Meter to Cash technologies, including AMI operations, SAP S/4HANA backend systems, and legacy billing and collections platforms.
• Lead development and execution of the technology roadmap, aligning with enterprise strategy, regulatory timelines, and operational priorities.
• Ensure reliable system performance, high availability, and rapid issue resolution through proactive monitoring and support oversight.
• Oversee planning, budgeting, and financial management for all Meter to Cash IT activities, ensuring cost-effective delivery and resource allocation.
• Partner with regulatory, legal, business, and IT stakeholders to fulfill regulatory mandates and respond to audit and inquiry requests in a timely manner.
• Direct Agile delivery practices across projects and teams, providing governance and removing barriers to successful execution.
• Collaborate with architecture, cybersecurity, infrastructure, and vendor teams to drive secure, scalable, and compliant solutions.
• Accountable for modernization initiatives across legacy platforms, guiding the transition to next-generation systems and integrations.
• Develop and maintain strong vendor relationships, ensuring performance and alignment with contractual obligations.
• Mentor and coach internal team members, promoting collaboration, continuous learning, and operational excellence.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Strong leadership in managing diverse technical teams, fostering innovation, and promoting a culture of continuous improvement.
• Deep understanding of software development methodologies to include Agile concepts and principles, architecture principles, and the full software development life cycle (SDLC).
• Expertise leading technical teams in diagnosing and resolving complex technical issues applying conceptual thinking.
• Proven ability to lead technical teams and manage third-party IT service providers, ensuring alignment with performance and delivery standards.
• Strong foundation in IT management, vendor oversight, and operational excellence in managed services environments.
• Demonstrated ability to lead technical teams to design and deliver scalable, high-quality technical solutions with a customer-first mindset.
• Skilled in strategic planning for application lifecycle management and long-term technology sustainability.
• Adept at translating business requirements into technical solutions and actionable development plans.
• Proficient in project and organizational management, with cross-functional knowledge across related technical disciplines.
• Strong communication skills for conveying technical concepts to both technical and non-technical stakeholders.
• Experienced in maintaining stakeholder relationships and fostering collaboration across internal and external teams.
• Recognized for innovation, creativity, and resourcefulness in solving technical and operational challenges.
• Ability to manage multiple priorities in dynamic environments with a high level of attention to detail.

Education:

• Bachelor’s degree from an accredited four-year institution.
• Master’s degree preferred.

Experience:

• 10+ years of progressive experience in Information Technology, with a focus on backend systems supporting lines of business and operations.
• 5+ years of leadership experience, including direct management of teams and people leaders (i.e., managing other managers).
• Proven track record leading cross-functional delivery in Agile environments, with familiarity in SAFe or similar scaled Agile frameworks.
• Demonstrated success in driving large-scale technology initiatives, particularly involving CIS systems.
• Experience managing budgets, vendor relationships, and enterprise-level roadmaps.
• Strong business acumen with the ability to partner effectively across technology and business units to align on strategy and execution.

Licenses & Certifications (Preferred):

• Microsoft Certified: Azure Fundamentals (AZ – 900) – Foundation certification demonstrating knowledge of core Azure services, cloud concepts, and governance
• Certified Scrum Master (CSM)

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

#Li-Rl1

#Li-Hybrid

Competencies:

Build Trusting Relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead Change

Communicate Strategic Vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation And Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$164,700.00-$183,000.00

Worker Type:

Regular

Number Of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

Eeo Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Vevrra Federal Contractor