Member Services Representative - Opener (4:50 am - 9:15 am, M-F)

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms

Position: Front Desk Opener

Schedule: Monday to Friday, 4:50 AM – 9:15 AM
Reports to: Front Desk Manager


Requirements

• Bilingual (English/Spanish)
• Strong reading, writing, and communication skills
• Solid computer skills (comfortable navigating systems, handling alerts, and processing payments)
• Previous experience in the fitness industry is a plus

Special Skills

• Outstanding customer service and people skills
• Dependable and punctual — being on time is critical for this early shift
• Ability to create a positive and welcoming atmosphere from the very first interaction of the day

Responsibilities

• Open the club on time and set the tone for the day
• Greet all members and guests with a smile and wish them well as they leave
• Check in members and guests, following company procedures and addressing system alerts or messages
• Answer phones professionally and courteously, assisting callers or directing them as needed
• Share information on promotions, events, and schedules
• Assist members with requests or refer them to a manager when appropriate
• Maintain a professional and friendly attitude at all times
• Make outbound calls to leads and members (including billing follow-ups)
• Process payments for services in line with company policies
• Stay familiar with the facility layout, services, and class schedules
• Keep the front desk area neat and assist with general gym cleanliness
• Support management with tasks or projects as needed
• Complete all opening duties and ensure the club is ready before doors open
• Enforce Crunch policies — deny access to anyone not eligible due to unpaid balances, system alerts, or other restrictions
• Send an End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, calls made, and shift highlights

Meetings

• Monthly or weekly department meetings
• Ongoing staff training meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.