Front Desk Representative Opener Weekends + Weekday Closer (as needed)

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms

Schedule:

• Saturday & Sunday: 6:50 AM – 11:15 AM (opener)
• Some weekdays: 6:00 PM – 11:00 PM (closer, based on schedule needs)

Reports to: Front Desk Manager

Requirements

• Bilingual (English/Spanish)
• Strong reading, writing, and communication skills
• Solid computer skills (comfortable navigating systems, handling alerts, and processing payments)
• Previous experience in the fitness industry is a plus
• Flexible availability for evening closing shifts during the week

Special Skills

• Outstanding customer service and people skills
• Dependable and punctual — critical for both opening on time and closing responsibly
• Ability to create a positive and welcoming atmosphere for members throughout the day

Responsibilities

• Open and close the club according to schedule and procedures
• Greet all members and guests with a smile and wish them well as they leave
• Check in members and guests, following company procedures and addressing system alerts or messages
• Answer phones professionally and courteously, assisting callers or directing them as needed
• Share information on promotions, events, and schedules
• Assist members with requests or refer them to a manager when appropriate
• Maintain a professional and friendly attitude at all times
• Make outbound calls to leads and members (including billing follow-ups)
• Process payments for services in line with company policies
• Stay familiar with the facility layout, services, and class schedules
• Keep the front desk area neat and assist with general gym cleanliness
• Support management with tasks or projects as needed
• Complete all opening and closing duties, ensuring the club is ready for members in the morning and secure at night
• Enforce Crunch policies — deny access to anyone not eligible due to unpaid balances, system alerts, or other restrictions
• Send an End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, calls made, and shift highlights

Meetings

• Monthly or weekly department meetings
• Ongoing staff training meetings

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.