Office Manager / P&C Support

Introduction

ARMA is a rapidly growing a ASX listed technology debt collection disruptor bringing a modern approach to debt collection based in trendy “The Grounds” Alexandria. We are a specialist provider of contingent debt recovery solutions working across all industry sectors, and specialise in commercial, consumer, and insurance recoveries. In keeping with ARMA’s commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.

What we can offer you!

The ARMA family culture is the backbone of our success and working environment. This is why we have such a high calibre of individuals within the business and an amazing retention rate…it all comes down to the fact that we care about our family. Just a few of the benefits of being part of this family community include:

• Leadership development program.
• Flexible working and WFH options.
• Generous incentives and rewarding bonus scheme for all staff when achieving KPIs.
• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.
• Being part of a larger and rapidly going ASX list group of companies.
• Possible employee share options scheme.
• Fun…we work hard and as a result recognise the need for fun! Whether this be having a time out playing the PS5 or a game of table tennis to our epic monthly team outings and annual parties!
• An all inclusion and diverse environment that encourages and desires everyone’s feedback and input. Demonstrated through such programs as our FLT (Female Leadership Team).

Position Details

This role is responsible for the fundamental management of the office environment and all its facilities as well as supporting the businesses senior leaders with daily and varied tasks as required. You will be required to collaborate and take direction from the General Manager Operations daily to determine priorities whilst taking the lead initiative to ensure that the businesses head office is always welcoming, comfortable and inspires innovation and a strong work ethic.

Office Management

• Daily management of office tasks as required.
• Act as central contact for all satellite offices, providing consistent communication and support and monitoring of resourcing needs across those sites.
• Facilities management including supplier relationship management and standards (cleaners, kitchen facilities, bathrooms, meeting rooms, general equipment, security etc.).
• Maintaining a smooth running and efficient office, whilst ensuring all employees have a comfortable and innovative work environment.
• Manage and be responsible for all aspects of office OH&S, thus ensuring that the workplace meets our high Workplace Health and Safety standards as documented within our policies.
• Managing basic onboarding IT requests such as laptop setup (in conjunction with our external IT support).
• Asset register management, including IT equipment and building security access rights.

• Merchandise Procurement

• Logistical management of onsite events, meetings, team meetings, workshops etc as required.
• Lead organizer regarding planning and execution of employee related events such as Christmas Parties, EOFY parties, etc.
• Visitors meet and greet – delivering an exceptional first impression to all visitors to the office.
• Office-related communication management.
• Administration support as required
• Assist leadership with scheduling and diary management
• Other tasks as required

P&C Support:

• Assist to maintain HR systems and records.
• Support compliance tracking and employee engagement initiatives.
• Help coordinate training sessions, wellbeing programs and staff recognition events.
• Assisting the P & C Team with tasks related to onboarding and offboarding of new staff including the preparation of welcome packs.
• Support the People & Culture team with recruitment administration, job ads, phone screening, interview scheduling and reference checks.
• Provide support during audits and their preparation
• Be an active member of group initiatives.

Position Complexities

The role requires a flexible approach, being comfortable working either as part of a team or independently as required in an office environment. There is a need to adapt quickly to a variety of client environments with the capacity to interact effectively with a range of internal and external stakeholders.

Working Hours

Monday to Friday, between the hours of 8:30am and 5pm.

To apply please submit your resume and cover letter via the below link. Candidates without permanent Australian residency or a valid work visa need not apply. Only successful applicants will be contacted.