Senior Executive - Soft Services

Job Title

Senior Executive - Soft Services

Job Description Summary

The Senior Executive - Soft Services will oversee and manage the delivery of non-technical, people-centric services within the organization, ensuring a high standard of quality, efficiency, and customer satisfaction. This role involves coordinating cleaning, security, hospitality, and other support services to maintain a safe, comfortable, and professional workplace environment.

Job Description

About The Role:

• Manage day-to-day operations of soft services including housekeeping, security, catering, waste management, pest control, landscaping, and front office reception.
• Liaise with vendors and service providers to ensure timely and quality delivery of services & handle vendor contracts, negotiate terms, and manage service level agreements (SLAs).
• Coordinate with internal departments to address specific soft service requirements and resolve issues promptly.
• Maintain records related to soft service activities, expenditures, and vendor performance & support budget planning and monitor expenses related to soft services.
• Lead, train, and supervise the soft services team to ensure effective execution of responsibilities.

About You:

• Bachelor’s degree or equivalent experience in Hospitality, Facilities Management, Business Administration, or related field.
• 5-6 years of experience in managing soft services within corporate, hospitality, or facilities management environments.
• Strong vendor management and negotiation skills.
• Good understanding of health, safety, and environmental regulations related to soft services.
• Excellent communication, interpersonal, and leadership skills.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”