REGENT EXPERIENCE EXECUTIVE (KOREAN SPEAKING) - REGENT PHU QUOC

Key Responsibilities

Act as the main point of contact for Korean-speaking guests, providing warm and professional service from pre-arrival to post-departure.

Assist guests with reservations, check-in, check-out, concierge services, and special requests with attention to detail and discretion.

Anticipate guest needs by maintaining proactive communication and ensuring all preferences are accurately recorded and executed.

Coordinate with internal departments (FO, Housekeeping, F&B, Spa, Recreation, etc.) to deliver a seamless and personalized guest experience.

Support Guest Relations and Regent Club teams in handling VIP arrivals, in-room amenities, and guest recognition programs.

Manage guest feedback and handle complaints effectively, ensuring swift resolution and guest satisfaction.

Provide translation and interpretation assistance for Korean-speaking guests when required.

Promote hotel facilities, dining options, and local experiences tailored to Korean guest preferences.

Maintain updated guest profiles in the system to support repeat guest recognition and loyalty.

Uphold Regent brand standards and contribute to enhancing the luxury guest journey.

Qualifications

Bachelor’s degree in Hospitality Management or related field preferred.

Minimum 1–2 years of experience in guest services, concierge, or front office in a luxury hospitality environment.

Native or fluent in Korean with strong English communication skills (additional languages are an advantage).

Exceptional guest service skills with a warm, polished, and professional demeanor.

Strong cultural awareness and sensitivity to Korean guests’ preferences and expectations.

Excellent problem-solving skills and ability to remain calm under pressure.

Proficient in Microsoft Office and hotel systems (Opera or similar).

Flexible schedule, including weekends and holidays.