Assistant Chief Concierge - The Langham, Hong Kong

About Langham Hospitality Group
  A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
  LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by driving revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group.
OUR VISION

Building Great Memories

Major Accolades

• 2016 - 2025      Three MICHELIN Stars – T'ang Court
• 2004 - 2024      Caring Company Award
• 2021 - 2024      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
• 2020 - 2024      Earth Check Certification Platinum Certificate
• 2020                  The Best of The Best Masterchef – T’ang Court
• 2015 - 2019      Forbes Travel Guide Five-star Award Winner
• 2016                  Travel+Leisure Best Top 5 Hotels in Hong KongResponsibilities
• Assist the Chief Concierge in carrying out rules, policies and procedures set.
• Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
• Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information and are up-to-date and precise when answering to guests queries.
• Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
• Conduct training courses for in order to up-keep professional standard of service
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests.
• Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• 8 years or above experience in Concierge of luxury hotel.
• Possess an extensive personal network among the industry.
• Profound skill of delegation, leadership, team management, training and customer service.
• Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect.