Lead Assistant Manager

Essential Duties & Responsibilities: -     Advance proficiency in MS Excel, Power BI is a must -     Should hold thorough knowledge of Tables, Relationships, Measures, Hierarchy, Queries, Reports, Modules & Advanced Macros -     Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements -     Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment -     Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards -     Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required elements - Complex problem solving, critical thinking & decision making is essential -     Performs any other related duties as required or assigned -     Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time -     Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics Minimum Work Experience: -     5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees Skills Requirements: -     Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail -     Solid critical and organized thinking/explanation, problem solving, and interpersonal skills -     Must demonstrate sound arithmetic and analytical problems -     Ability to scrub, dissect and shape data, create customized reports -     Demonstrates ability to give and receive feedback with peers and business partners -     Ability to work independently with minimal supervision -     Excellent verbal, written and comprehension skills -     Good Knowledge of applications used for MIS Reporting MS Excel, Power BI