Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

Knowledge of P&C Insurance underwriting

This role is primarily responsible for processing transactions as per the SLAs outlined by the client

Ensure that all the transactions are processed as per defined and documented desktop procedures

Ensure that the assigned targets in accordance with SLA are met 

Ensure that the quality of the transactions is compliant with predefined parameters 

Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)

Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions 
• QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Minimum Graduation