Shift Lead (Dunkin Donuts)

Key Responsibilities:

1. Team Supervision & Leadership:

• Lead and motivate team members during the shift to ensure they meet Dunkin’ Donuts' high standards of service and productivity.
• Assign tasks to team members, ensuring efficient use of time and resources.
• Provide guidance and direction to crew members, supporting their development and performance.
• Ensure that team members are following proper procedures and maintaining a positive work environment.
• Serve as a role model for excellent customer service, efficiency, and teamwork.

2. Customer Service:

• Ensure that customers receive prompt, friendly, and professional service at all times.
• Address customer complaints or concerns quickly and effectively, escalating to management if necessary.
• Ensure all customer orders are accurate and completed in a timely manner.
• Maintain a high level of customer satisfaction through positive interactions and quality service.

3. Operational Oversight:

• Oversee food preparation and ensure products meet Dunkin’s quality standards.
• Ensure that the restaurant’s environment remains clean, organized, and well-maintained during shifts.
• Assist with opening and closing duties, ensuring the store is prepared for the day’s operations and properly secured at the end of the shift.
• Monitor inventory levels and help ensure supplies are stocked and ready for service.

4. Health & Safety Compliance:

• Ensure adherence to food safety standards and sanitation procedures.
• Ensure that all employees are following health and safety regulations, including proper food handling and cleanliness.
• Ensure that all kitchen equipment is used properly and safely.

5. Cash Handling & Financial Responsibility:

• Oversee cash handling procedures, including register operations, drawer balancing, and customer transactions.
• Assist with tracking sales and labor data during the shift.
• Ensure that registers and cash are handled according to company policies and standards.

6. Training & Development:

• Assist in training new team members on Dunkin’ Donuts’ products, services, and policies.
• Provide ongoing training and support to staff to ensure they understand their roles and responsibilities.
• Help monitor and evaluate team member performance and provide feedback to improve skills and productivity.

7. Support Management:

• Support the restaurant management team in achieving sales targets and operational goals.
• Help maintain inventory control and assist in placing orders as needed.
• Assist with the management of daily operations, including ensuring the restaurant is fully staffed and that the team works together to meet customer demand.
• Report any operational issues or concerns to the Assistant Manager or Restaurant Manager.

Qualifications:

• Experience:
• At least 1 year of experience in a food service or quick-service restaurant environment, with some experience in a supervisory or leadership role.
• Previous experience in customer service or restaurant operations is a plus.
• Skills:
• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to resolve customer issues or operational challenges.
• Ability to train and motivate staff members.
• Education:
• High school diploma or equivalent required.
• Additional training or certifications in food safety or leadership are a plus.
• Physical Requirements:
• Ability to stand, walk, and bend for extended periods of time.
• Ability to lift up to 25-50 pounds as needed.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously.