Telesales Supervisor

About Aambience Services

Aambience Services is an innovative company, providing Business Process Outsourcing, IT

and Robotic Process Automation (RPA) Services. What makes us different, is our strong

desire to challenge the status quo, inspire and create ground-breaking solutions. We build

relationships of trust with our clients, on solid foundations of quality and know-how, while

creating great experiences, through great customer service.

Our team consists of experienced professionals with a passion for their work. They are the

cornerstone of our company’s dynamic culture and stand as strong and reliable partners

towards our customers’ concerns and needs. This is why, we have built a diverse

environment that maximizes employee engagement and performance, based on our key

value to invest on and develop our people and teams.

The Role

We are looking for a competent Contact Center Supervisor to organize the staff of our Sales Department and achieve excellent performance from our team that will bring sustainable business growth.

You will be responsible for assessing their work and give them feedback to maximize performance. The ideal candidate must possess excellent communication skills and be able to lead and motivate.

Responsibilities

• Creates targets and supports agents through feedback and communication
• Measures KPI’s outbound calls etc. and improves quality of results by recommending changes
• Keep track of employee attendance, and make sure work procedures are complied with
• Meets with management and external clients to report the progress of the call agent team
• Build relationships with clients and establish long-term business partnerships with them
• Assist in hiring and onboarding new employees
• Prepares monthly and annual performance reports

Requirements

• BSc in Business Administration or relevant field
• A minimum of 3 years proven experience as call center supervisor or similar supervisory position
• Fluency in English (verbal & written)

Skills And Abilities

• Outstanding communication and negotiation abilities
• Excellent organizational and leadership skills
• Excellent negotiation and problem-solving skills
• Tech savvy with knowledge of telephone equipment and relevant computer programs

Benefits

• Competitive remuneration and benefits package
• Bonus upon the success
• Private medical insurance
• Pension plan
• Continuous training and development of your skills
• A place where your professional and personal success is our commitmen