Order Fulfillment Support

Company Description

Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.

John Crane is part of  Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Connect with us on LinkedIn:  John Crane: LinkedIn

Job Description

The Order Fulfillment Support will be in charge of the contact monitoring and execution, starting from the internal kick-off meeting to delivery of the goods. His/her main responsibilities will be the monitoring of the production activities carried out at OPS site, as well as the coordination of the applicable inspection activities. The Order Fulfillment Support will be in charge of granting the order is executed in compliance with customer requirements and within the delivery required from customer.

Key Activities:

• Interface with internal and external suppliers and other global stakeholders
• Interface and coordination with other John Crane OPS plants
• Monitoring and coordination of Documentation Management activities in cooperation with the Document Controller
• Project monitoring activities through SAP and contact with OPS sites
• Internal and external communication management

•Customers Reporting Activities

• Attends internal Kick-Off Meeting after PO award
• Coordination with Sales Dept
• Managing recurrent meetings with customers
• Managing customers change requests

Key Accountabilities:

• Coordination of the contract execution for the assigned family product from kick-off meeting to goods delivery
• Ensuring targets in terms of quality, engineering and delivery of goods are met
• Monitoring documentation management throughout the execution of the project
• Collect and provide information to contribute for financial analysis and forecasting
• Record and provide information for the analysis of arrear and late delivery

Qualifications

•Experience

Previous experience into the O&G field

University Degree

• Technical Skills:

Good English level both written and spoken

Microsoft Office

Sap

•People Skills:

Time Management

Problem Solving

Customer Orientation

Conflict Management