Product Consultant

Position Title: Product Consultant

Position Description: Ensure maintenance of best practices, analysis procedures and consistency between projects through oversight of analysis team. Assist the regional sales team by offering useful insights and in-depth product knowledge. Initiate discussions with senior management to inform and guide key decisions, including the allocation of resources. Keep an eye on and study rival activities, what customers like, and market shifts. Set up and run user training sessions and give ongoing help. Look over update team training materials and process docs on a regular basis. Work with outside vendors to make sure they fit with the program setup. RFP/RFI processing in the region. Participate in sales and marketing initiatives across the region to drive business opportunities for the Loyalty line of business. Take charge of the deliverables and be the main contact for all business questions from clients and offshore IBS teams. Keep the approach, docs, and handling of needs the same from start to finish. Spot, handle, and lessen risks and problems throughout the project making sure to fix them well. Telecommuting is permitted. Hybrid schedule can be availed with supervisor approval with a minimum of three days a week in office. Up to 15% domestic travel may be required. This position supervises 2 Product Consultants and 3 Product Analysts.

Position Qualifications: This position requires a Bachelor’s degree, or foreign equivalent, in Information Technology, Electrical or Electronics Engineering or a related field plus (5) years of work experience in Loyalty Management Systems or as an IT systems analyst. Additionally, the applicant must have professional experience with: (1) Designing system processes such as data exchanges, system log-in, auditing, processing of information and explaining process to stakeholders; (2) Experience with and knowledge of Unified Modeling Language (UML) and Business Process Modeling Notation (BPMN); (3) Experience participating in implementation projects under tight deadlines of 3 months or less for CRM/loyalty systems; (4) Experience leading meetings with various stakeholders of different levels; (5) Ability to leverage software architecture foundations such as SaaS, PaaS, building blocks identification, requirements identification, scalability concepts and understand software architecture models; (6) Ability to leverage system to system integrations, specifically types of integrations, differences between REST,SOAP API, Events, understanding of integrations with payment gateways and CRM/Billing systems; and (7) Ability to leverage basic programming concepts such as class, pointer, variable, declaration of variables, inheritance, basics of debugging (understanding of breaks and logs concepts).

Position Location:400 Galleria Pkwy, Atlanta, GA 30339 *and various unanticipated locations

Send Resume to: Cynthia Hoffman - Manager, Human Resources: Cynthia.Hoffman@ibsplc.com