🇵🇱 Customer Success Specialist

Want to become a key player in our clients’ success?

We’re currently looking for someone passionate to join our Customer Care team as a Customer Success Specialist.

This role is for you if:
If you thrive in a fast-paced environment, we’ll get along great – high-speed is one of our core values. On a daily basis, you’ll support our clients and ensure they maximize the potential of our product. This is a challenging role that offers opportunities to achieve results and grow – as long as you enjoy dynamic work and new challenges.

Sounds interesting? Keep reading!

What We Offer:

• Joining a fantastic team passionate about building strong client relationships, with tools to support your growth in this area.
• Work with small and medium-sized eCommerce businesses from Poland.
• Professional onboarding to effectively prepare you for the role.
• An internal evaluation system: development talks, regular 1:1s with your team leader, a clear career path, and an individual approach.
• High decision-making autonomy and a real impact on how the company operates – your opinion matters.
• Work from our modern Kraków office (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.
• Salary: 6,800–9,000 PLN gross on an employment contract (UoP), plus commissions.
• Benefits: Multisport card, private medical care (LuxMed), free English lessons, personal counseling via Hedepy including free therapy sessions, plus access to our private office gym if you want a post-work endorphin boost.
• Quarterly team integrations – we regularly meet to connect and celebrate successes together 🎉

Your Typical Day:

• Building and maintaining long-term client relationships, supporting them throughout their journey with edrone.
• Communicating with clients across multiple channels (phone, video meetings, and email).
• Increasing client satisfaction through professional advice, training, and inspiration.
• Analyzing client needs and issues, co-creating, and implementing strategies to retain clients.
• Collecting client feedback and sharing it with the relevant teams/departments.
• Preparing inspiring materials together with the Customer Care team.
• Conducting trainings and webinars.
• Upselling products and services.

How Onboarding Looks:

• After 30 days: You understand our culture, have acquired theoretical knowledge, and know our product.
• After 60 days: You manage your client base, understand internal processes, and can execute them with team support.
• After 90 days: You independently manage your client base, run projects, and consistently deliver results at 100%.

This role is ideal for you if:

• You thrive under pressure while staying effective – there’s a lot going on here!
• You have experience and enjoy working with clients – building relationships is second nature.
• You embrace new challenges, and your energy and proactive approach make no task too difficult.
• You can work independently and take responsibility for your actions – ownership is key to success.
• Continuous growth and skill development are a natural part of your life – we want you to grow with us every day.
• Your assets include basic marketing knowledge or interest in eCommerce – trends and innovation are your natural environment.

Bonus Points If:

• You have previous experience in eCommerce or marketing – if not, no worries!
• You have previous experience with B2B clients.
• You have experience in client success, managing client accounts.
• You have experience conducting trainings and webinars.

How Does The Recruitment Process Look Like:

1. A short online call with our People and Culture Partner - Milena Micor, where we’ll get to know you better.
2. In-office interview with Customer Success Team Leader - Patrycja Haber and another panelist.
3. Offer decision – and welcome on board! ⭐

Regardless Of The Outcome At Each Stage, You Will Always Receive Feedback On Your Application.