Client Success Manager

📍 Location: Remote (Europe)
💼 Employment Type: Full-Time
🧭 Reports To: CEO & Operations Manager

🚀 About Our Client

Our client is a fast-growing creator management company dedicated to helping digital talent thrive. Their team provides structure, growth strategies, and world-class support to ensure every creator they work with can reach their full potential.

They are now seeking a Client Success Manager who will play a vital role in strengthening relationships with creators, supporting their growth journey, and ensuring they feel motivated and empowered every step of the way.

🎯 Role Overview

As the Client Success Manager, you’ll be the primary point of contact for creators—from onboarding through long-term partnership. You’ll guide them through systems, keep them aligned with growth strategies, and ensure their voices are heard.

This is a relationship-driven role where you’ll collaborate closely with internal teams, anticipate challenges, and proactively deliver solutions that make a measurable difference.

🔑 Key Responsibilities

• Lead onboarding for new creators, ensuring a smooth setup and integration into company systems.
• Build and maintain strong client relationships through regular communication and check-ins.
• Act as a liaison between creators and internal teams (creative, management, strategy, operations).
• Host weekly or bi-weekly meetings with creators to review performance, content direction, and upcoming goals.
• Proactively identify and resolve challenges to keep creators motivated and supported.
• Track creator satisfaction and performance metrics, escalating issues where necessary.
• Support the Operations Manager in refining client management systems, processes, and project management.

✅ Requirements

• Previous experience in account management, client success, or talent management (experience in digital content or entertainment is a plus).
• Excellent communication and interpersonal skills, with the ability to build trust quickly.
• Highly organized and detail-oriented, capable of managing multiple clients at once.
• Comfortable hosting virtual meetings and presenting performance updates.
• A proactive problem solver who thrives in a fast-paced, startup-style environment.
• Ability to handle sensitive client information discreetly and professionally.
• A flexible, remote-friendly work environment.
• The chance to work with a dynamic, ambitious team in a fast-growing industry.
• A role where you directly impact the success and growth of creators.

🌟 What We Offer