IT APPLICATIONS & PROJECT SPECIALIST

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

Responsibilities:

1. Application Management & Support
2.  2. IT Project Management
3.  3. Business Analysis & Process Improvement
4.  4. System Integration & Data Management
5.  5. Governance & Compliance

• Manage the lifecycle of business-critical applications, especially related to e-commerce system (configuration, updates, patches)
• Perform hands-on configuration, updates, and patching of e-commerce systems to ensure optimal performance, security, and functionality
• Provide user support and/or training for key applications (e-commerce system, CRM, Braze, CDP, etc)
• Troubleshoot and resolve application issues in collaboration with vendors or internal teams
• Coordinate with developers and provide technical support
• Work with the team for release deployment
• Develop and maintain documentation related to applications and processes
• Actively participate in E-commerce-related change requests and projects (e.g., system implementations, upgrades, migrations) and report to the IT Team Lead
• Coordinate with stakeholders (IT team, business units, vendors) to ensure successful delivery
• Monitor project progress and manage risks and/or issues proactively
• Ensure projects are delivered on time and within scope
• Understand business needs and translate them into IT solutions
• Work with stakeholders to analyze existing processes and recommend system enhancements
• Gather and document requirements for system changes or new implementations
• Conduct UAT (User Acceptance Testing) and coordinate feedback loops
• Assist with integration between applications (e.g., APIs, middleware)
• Ensure data integrity across systems
• Support data migration and transformation tasks during system changes
• Ensure systems comply with IT policies, standards, and regulatory requirements
• Support audits, access control, and data protection activities

Requirements:

• Degree in Computer Science, IT, or equivalent
• Minimum 5 years of relevant working experience
• Knowledge of E-commerce application development is preferred
• Strong analytical skills with the ability to gather, analyze, and interpret requirements
• Ability to work independently and collaboratively in a team environment
• Experience with CMS systems such as ContentStack, Salesforce CMS, Salesforce Commerce Cloud, etc., would be an advantage
• Experience in HTML5, CSS3, JavaScript, jQuery, JSON, AJAX, XML, and cross-browser techniques
• Familiar with working with APIs in application development
• Familiar with Agile and Scrum methodologies
• Familiarity with mobile applications and associated technologies
• Deep understanding and experience with web and internet standards
• Working knowledge of image optimization and SEO is advantageous

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