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Purpose
This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.Key Missions
Hardens platforms or products before and after they go live by reviewing their design, security and implementation, tuning configuration as well as developing auxiliary tools and necessary monitoring of critical health indicators
Maintains platforms or products after go live by measuring and monitoring their availability, performance and overall system health
Recovers platforms or products during production incidents to meet targeted service-level agreements
Performs detailed root cause analysis and conduct post-mortem analysis
Seeks proactively for improvements of non-functional requirements and cooperates with development and product teams to improve operational aspects of platforms or products
Participates to the Change Advisory Board and validate readiness, security and maturity of new releases through development, execution and verification of automated smoke test
Supports stakeholders by providing technical expertise when necessary Conducts basic analysis of the problem
Follows the defined process like deployment, incident and problem
Communicates effectively within a team
Profile & Other Information
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