EOI - Communications Coordinator (Customer Experience)

EOI - Communications Coordinator (Customer Experience) – NSW Trustee and Guardian

• Temporary full-time vacancy – Up to 6 months.
• 35 hours per week.
• Location: This role is based in Sydney (Wynyard). Flexible and hybrid working options available.
• Clerk Grade: Level. Base salary $99,938 p.a. to $110,271 p.a. plus superannuation and annual leave loading.

Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity. 

We have an exciting opportunity within the Customer Experience division. Ignite your creative spark and join our Customer Engagement team now to support the team in developing and delivering engaging internal and external communications initiatives and strategies. 

About us 
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year

Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

About the team 
The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.

About the role
The role works within the Customer Engagement team and provides support to deliver a range of engaging communications initiatives, strategies, and projects, internally and externally. The role collaborates with key stakeholders to provide specialist advice and guidance that leads to improved customer experience outcomes and positive brand awareness.  

This is an exciting opportunity that will see you:

• Assist in developing and delivering effective communication projects that drive improved customer experience, with particular focus on internal projects, consistently demonstrating NSW Trustee and Guardian’s Customer Excellence principles.
• Develop and maintain stakeholder relationships through effective communication, and issues management to ensure project deliverables are met.
• Assist in developing proactive communications content for application across multiple channels, including website, and social media to drive NSW Trustee and Guardian’s brand reputation.
• Provide timely communications advice to relevant stakeholders.
• Work collaboratively with internal stakeholders to ensure customer communications are in plain English, meet customer needs and align with all NSW Government and NSW Trustee and Guardian’s brand guidelines.
• Apply best practice industry methodologies standards and guidelines to ensure delivery of quality outcomes within established timeframes and project plans.
• Evaluate performance and measure success, identifying opportunities for continual improvement.
• Undertake research and analysis to support and deliver priority projects.

For more information about the position, view the role description.

About you
The ideal candidate will possess the following skills and attributes: 

• Motivated, results-driven and creative communications specialist who can support the delivery of communications initiatives by helping others understand customer perspectives, issues and opportunities
• Passionate about creating communications that connect, engage, and inspire people to think differently and take action  
• Work collaboratively to build rapport and relationships with a wide range of internal and external stakeholders
• Experienced in communications across multiple channels, including digital content, for a diverse range of customer groups
• Some previous experience in events coordination or management is highly desirable
• Able to work independently and manage competing priorities to deliver work outputs that build brand reputation, support continuous improvement, and drive positive customer experience outcomes 

Sound like you? We would love to hear from you!

Essential Requirements

• Tertiary qualifications and/or equivalent knowledge, skills and experience working within the services sector, professional and or community focussed areas across a diverse range of customer groups.
• What we offer
• NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

• How to apply
• To apply for this role:
• Complete the online application
• Submit a resume (maximum five pages)
• Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
• Answer the following targeted questions (maximum two pages): 
• 1.    Outline how you meet the capabilities of this role, as specified in the role description. 
• 2.    Provide examples where you can demonstrate the key knowledge and experience, and essential requirements of this role, as specified in the role description. 

Read: writing your job application for tips on the application process.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.

• Closing date
• Applications close 11:59pm, Monday 6 October 2025

For enquiries about the role, please contact Michelle Delmage, Communications Officer, via email: Michelle.delmage@tag.nsw.gov.au

For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email: Antonio.caswell@tag.nsw.gov.au

Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted. 

Please Note:

• If you need an adjustment in the recruitment process, please contact People and Culture via email at peopleandculture@tag.nsw.gov.au
• Offers of employment will be subject to reference checks and relevant clearances.
• A talent pool may be created for future ongoing and temporary roles and is valid for 18 months. 

Thank you for your interest in this role. We look forward to receiving your application.