Specialist, Customer Service (Video/Voice Chat, Mandarin Support)

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.   Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.   OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'Ll Be Doing:

1. Handle user issues efficiently according to service procedures, and be able to provide support via video/voice services.
2. Engage with users through video service with the camera on, comfortable with on-camera interactions.
3. Demonstrate efficiency, professionalism, and a strong sense of security during service to ensure smooth user experiences.

What We Look For In You:

1. Diploma and above (candidates with relevant experience may also be considered).
2. Excellent spoken and written in English and Chinese as the role requires to deal with China Mandarin speaking counterparts.
3. Able to communicate clearly and logically in Mandarin, with strong comprehension and a customer-first attitude.
4. Strictly comply with company policies on confidentiality and data protection during video/voice calls, and properly handle customer information.
5. Fully adhere to company guidelines, including but not limited to video/voice communication etiquette, call recording requirements, and security measures.
6. Present a neat and professional image, confident and friendly in video/voice interactions.
7. Familiar with basic computer operations and video call tools, with strong learning and execution abilities.
8. Flexible and willing to work shifts based on business requirements.

Benefits & Perks:

• Competitive remuneration package (Base salary, Shift allowance, Yearly bonus)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 3,500 training & wellness benefits per annum
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

#Li-Onsite #Li-Jc3

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