Business Operations Associate - Power Tools

Company Description

Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference.

Job Description

• Providing services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks)
• Understanding of the whole process from order creation to invoicing
• Expertise in process mining for Standards & operative improvement of processes
• Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders
• Application of all central guidelines & processes in responsible areas.
• Provide local requirements and raise topics to the regional BOP that need overarching solutions.
• Manage process of control and release via AF (Approval framework)
• ERP related tasks incl. ticket creation, roll outs support, training local associates.
• SAP Key user for Order-to-Cash in the Power Tools Division.
• Customer back-order management for all Business Units
• Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility.
• Operational responsible for Inbound & Outbound services of the User & Customer Care Center (UCC).  
• Collaboration with Sales & Marketing develop digital sales (Outbound Sales)
• UCC Performance Tracking & Quality Management.

Qualifications

Education

•  Bachelor’s Degree in Business Administration / Supply Chain Management. 

Experience

• 5 years of experience 

Skills

• Strong Knowledge in SAP
• MS Office Knowledge (Excel, PowerPoint, Word)

Additional Information

• Excellent analytical skills.
• Excellent communication skills and ability to work in teams
• Ability to work under pressure and on own initiative.
• People Management.
• Availability to travel and work extensively in the spare parts market
• Excellent negotiation skills.
• Familiar with working in a Multinational / Corporate environment.
• Solid communication skills in English (Speak / Read / Write)
• Proficiency in MS Office packages, Outlook and SAP.