Director of Operations

Benefits:

• 401(k)
• Competitive salary
• Health insurance
• Paid time off

Join the Nation’s Largest Urgent Care Network  At American Family Care (AFC), we’re not just leading urgent care - we’re redefining it. With the largest network of urgent care centers in the U.S., we set the standard for patient access, safety, and care quality. Now, we’re looking for a Director of Operations to take the helm of our largest and most visible region, overseeing 20–60 centers and a team of Regional Managers.  This is more than a leadership role - it’s a chance to shape the future of urgent care. You’ll inherit a strong foundation, but also a blank canvas: a system ready for change, standardization, and optimization. If you’re a healthcare operations leader who thrives on driving results and leading transformation, this is your opportunity to leave a legacy.   Why This Role Matters As Director of Operations, you will: 

• Lead Regional Managers and guide Center Administrators across a multi-state footprint. 
• Own P&L performance and ensure financial and operational outperformance. 
• Standardize and implement best practices in quality, compliance, and patient safety. 
• Act as the “strategic executor” - turning vision into action across multiple markets. 
• Play a visible role in our Birmingham core market, home to AFC’s corporate operations. 

This role offers high visibility with executive leadership, a broad span of control, and the ability to directly impact patient care, financial performance, and culture.   What You’ll Bring 

• 7–10 years of progressive, multi-site operations leadership (healthcare or related services strongly preferred). 
• Experience leading leaders (Regional/Area Managers and their teams). 
• Proven success in P&L ownership, budget management, and operational reporting. 
• Expertise in change management and executing system-wide initiatives. 
• A compliance and quality mindset, with experience in auditing, accreditation, or patient safety programs. 
• Strong presence: articulate, polished, and able to inspire trust across all levels. 

Locations 

• Preferred: Birmingham, Alabama (close to corporate HQ and core market) 
• Also acceptable: Tennessee (Nashville area) or Florida Panhandle 
• Relocation: Required if not currently residing in the above listed locations

Why Join AFC? 

• Largest urgent care provider in the U.S. - unmatched scale and reach. 
• High visibility role with direct impact on centers of excellence. 
• Blank canvas for change - drive standardization, optimization, and growth. 
• Less bureaucracy, more impact - the ability to execute change quickly. 
• Culture of engagement and accountability where your leadership makes the difference.  

AFC is an equal opportunity employer and makes employment decisions based on merit, qualifications, and business needs. We are committed to creating a diverse and inclusive environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic. 

Flexible work from home options available.

Compensation: $150,000.00 - $160,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PS: It’s All About You!  

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.