Team Leader - Care at Home

Day (United States of America)Team Leader - Care at HomeCare at Home Team Lead is an integral part of the home health team. He/she is responsible for supporting the Office Manager/Administrator/Intake /Billing with assisting in service level metrics and to ensure the quality and level of service to our team members exceeds expectations.

• - High School Diploma or equivalent required
• - Minimum of 2 years in a home health setting.
• - Assists in Human Resources and knowledge of State and Federal requirements for clinical staff in the home health setting.
• - Customer service oriented; able to effectively communicate and build relationships with peers and external referral sources.
• - Medical Business office experience is preferred.
• - Accuracy in spelling, grammar and communications.
• - Proficient is Microsoft office products and data base applications preferred.
• - Promotes positive relationships through regular communication and collaboration, providing constructive feedback that fosters a spirit of inquiry.
• - Assists in developing and maintaining departmental goals and strategies to implement strong processes for back office support to ensure successful outcomes.
• - Acknowledges home health as an affiliate of Halifax Health, a system in which we collaborate, share resources, and work interdependently for the common good of the community we serve.
• - Responsible for verifying all patient payer sources including but not limited to Medicare, Medicaid, Managed Care and commercial insurance using select payer websites.
• - Provides support in maintaining signed/unsigned orders.
• - Process eligibility in Medicare DDE system and also verify Medicare home health care certification periods in Ability.
• - Assists in reconciling for all payer account receivables with Monthly AR review with manager/Administrator.
• - Assists in Intake when needed to accommodate overflow and time off requests.
• - Works independently using guidelines and general instructions, conferring with the Office manager when problems arise.
• - Performs other duties as assigned.   Operations:
• - Assists in the departmental goals and strategies to implement strong processes for the back office support.
• - Provides adequate support resources for agency operations.
• - Maintains strong customer service with hospital and community referral sources.
• - Participates in agency strategic planning.
• - Assists in Developing  policies and procedures as appropriate Financial:
• - Assists and participates in all billing activities.
• - Helps support Office manager with agency payroll.
• - Balance daily postings; work A/R on a continuous basis.  Monthly A/R review with Office Manager/Administrator.
• - Reports tracking on Medicare orders– (RCD) Review Choice Demonstration.   Human Resources:
• - Knowledgeable in Human Resources policies and procedures.
• - Ensures adequate staff orientation.