General Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Overview 

The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and administrative departments.   They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a material impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.   The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations.   

Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.   Essential functions and Responsibilities: 
 Administrative: 

1. Serve as the liaison between the hotel and the Managing Director 
2. Manage expenditures from the annual operating and capital reserve budgets 
3. Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis 
4. Work with the Sales, Revenue and Food & Beverage teams to maximize revenue opportunities 
5. Review payroll records for appropriate personnel 
6. Implement policies and procedures involving severe weather, safety and fire, monitor and manage the guest billing and collection procedures including delinquency, suspension, etc. 
7. Responsible for planning, documenting, implementing and monitoring department training programs 
8. Accountable for the timely completion of any projects as requested 
9. Comply with hotel purchasing and invoice procedures 
10. Coordinate contract services relevant to specific areas of responsibility 
11. Develop a continuous five-year capital improvement plan for operations 
12. Ensure that all accounting standards are adhered to 
13. Implement and adhere to the company Standard Operating Procedures for all departments 
14. Maintain accurate records and files of hotel programs 
15. Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales 
16. Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor 
17. Ensure all calls and emails are answered in a courteous and professional manner 
18. Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days 
19. Initiate and maintain effective positive communication between guests and personnel 
20. Maintain an “Open Door” communication policy for personnel and guests 
21. Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances 
22. Organize and conduct staff meetings and one on ones with direct reports 
23. Responsible for interviewing, selecting, training, guiding and managing employees 
24. Ensure company recruiting and onboarding procedures are adhered to 
25. Ensure all employees are in appropriate uniform and attire for their scheduled shift 
26. Maintain an increased awareness of safety issues 
27. Maintain and monitor effective personnel relations in a supportive, confidential environment 
28. Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication 
29. Implement labor standards and tailor job description templates to the specific hotel 
30. Ensure development of a hotel-specific orientation and implement both property and corporate orientations 
31. Administer and train on progressive discipline policies and procedures 
32. Responsible for performance evaluations and setting annual goals for personnel 
33. Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures 
34. Have a thorough understanding of the maintenance of the property 
35. Oversee maintenance of property exteriors and public spaces and conduct daily inspections 
36. Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions 
37. Oversee project completion for preventative maintenance, deep cleaning and special projects 
38. Ensure the successful execution of all property events and local activations as needed 
39. Oversee planning and pricing of all menu items 
40. Have a thorough understanding of services, amenities and offerings 
41. Maintain current knowledge of all activities and events in the surrounding areas 
42. Oversee the entire guest experience, from pre-arrival through departure 
43. Promote and encourage guest name recognition at all times 
44. Responsible for reviewing, understanding and following up on hotel guest needs 
45. Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations 
46. Coordinate par level and stock of all inventory items 
47. Oversee the weekly work schedule of all personnel 
48. Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition 
49. Ensure that all equipment within the area of responsibility is maintained and in good working condition 
50. Oversee safety and emergency procedures and know the OSHA requirements 

Communication: People: Operations:  Competencies: 

1. At least five (5) years’ experience as hotel General Manager or relevant position required 
2. Experience in the DC area market highly preferred 
3. Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular) 
4. Ability to work with PMS and POS software 
5. Outstanding communication and interpersonal skills 
6. Excellent reading, writing and oral proficiency in the English Language 
7. Excellent organizational and time management skills 
8. Excellent attention to detail 
9. Financial management 
10. Performance management 
11. Business acumen 
12. Ethical conduct 
13. Leadership, coaching and development  
14. Ability to multitask 
15. Work well under pressure, be a team player 

Working Conditions/Environment 

1. The noise level in the work environment is usually moderate 
2. The person having this responsibility may have to lift up to 20lbs on an occasional basis 
3. The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day 
4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Compensation: $200,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.