Sr. Account Services Coordinator

General Summary

The Sr. Account Services Coordinator is responsible for Dept Store based customers and helping sales with customer portals. Making sure all orders ship on time and let sales know if we have any issues. This position supports the Wholesale business.

The responsibilities described below are considered essential functions of the role.  This position is based in our LIC office and requires working on-site five days per week.

Key Responsibilities

• Manage Dept Store based  customers
• Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system
• Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments
• Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
• Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Specific Job Skills:

Essential Duties Include

• Checking orders
• Making sure to pull in orders from EDI
• Communicating withs Sales team

Required Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 3+ years in customer service or management role
• Proficient in Microsoft Office Suite and ERP systems
• Excellent interpersonal, problem-solving, and organizational skills.

The expected base salary for this position ranges from $25.00/hr-$27.00/hr. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.