Systems Engineer I
Reflexive Concepts.com
Office
Ft. Meade, MD
Full Time
Reflexive Concepts is seeking a skilled Systems Engineer I to join our team!
We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.
Required:
Staff will be assigned to one of five teams that provide 24x7x365 coverage.
The shifts rotate over 10 weeks in five 2-week periods as follows.
Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day).
Shift differential is available for the Mid shift (the differential is TBD)
We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.
Required:
- TS/SCI Clearance with polygraph
- Seven (7) years of experience as an SE in programs and contracts of similar scope, type, and complexity is required.
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required.
- Experience with or knowledge of:
- Ability to:
- Five (5) years of additional SE experience may be substituted for a bachelor's degree for a total of 12 years of experience
- Online and telephone customer support
- Public Key Infrastructure (PKI)
- Attribute Based Access Control (ABAC)
- Entitlements Management
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
- Linux operating systems
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify Confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
- Work independently
Staff will be assigned to one of five teams that provide 24x7x365 coverage.
The shifts rotate over 10 weeks in five 2-week periods as follows.
Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day).
Shift differential is available for the Mid shift (the differential is TBD)
- Period 1 – Mids – 4 on, 3 off, 3 on, 4 off
- Period 2 – Days – 3 on, 4 off, 4 on, 3 off
- Period 3 – Days – 3 off, 4 on, 4 off, 3 on
- Period 4 – Mids - 4 off, 3 on, 3 off, 4 on
- Period 5 – Straights – M-F only, 8 hours per day.
Systems Engineer I
Office
Ft. Meade, MD
Full Time
September 19, 2025