Customer Service Advisor Trainer - Albany

Summary

CSA Trainers will be responsible for the training of existing Customer Service Advisors (CSA’s) and Parking Lot CSA’s (PCSA’s), development of new CSA’s/PCSA’s and ensuring that JTSS processes are adhered to in each store within their area.  This will be achieved by conducting in-classroom and in-store training sessions for groups of CSA’s/PCSA’s and by focusing on underperforming stores in their markets through store visits and coaching. Their day-to-day supervision, scheduling and development will be through a dotted line reporting to the Training Team.  This role will also have ongoing responsibility for the KPI results of the stores and their students' post-training. 

Responsibilities

• Consistently conduct and administer the training curriculum developed in partnership with Operations and the Training Team. 
• Train, develop and lead CSA’s in the planning and execution of operational goals and objectives at multiple sites.   
• Management and tracking of KPI’s and the drive to make significant change to the way stores operate. 
• Track store KPI’s to show effectiveness of the training and development of CSA’s/PCSA’s.   
• Make regular visits to stores in their market (must account for time every day you are working). 
• Reinforce the high level of customer service required at every store within the Market. 
• Advise Store Managers on progress and development needs for CSA’s/PCSA’s 
• As a secondary role, CSA Trainers will be a driver for Quality Control while in stores as well as the Fleet Focal Point for the stores they work with. 
• Other duties as assigned. 

Requirements And Skills:

• Minimum High School Diploma or equivalent (associate's degree preferred) 
• Great customer affinity with minimum 3 years' experience in customer service and training others.  
• Sales-oriented with a proven track record of driving profitability through growth of top-line sales. 
• Valid Driver's License 
• Authorized to work in the US without sponsorship. 
• Computer fluency required. 
• Entrepreneurial mindset and clear thinking 
• Demonstrate a high level of professionalism and integrity. 
• Leadership and decision-making ability 
• Excellent problem solving and customer services skills. 
• Excellent teamwork and communication skills 
• Ability to work effectively with frequent interruptions 
• Ability to travel to other stores (frequently) and markets (infrequently) as needed. 
• Flexibility to adapt to changes in business operations. 
• Local candidate preferred. 

Job Type:

• Full-time, Exempt 

Physical Requirements:

• Be able to work in a fast-paced environment while multi-tasking to achieve desired outcome. 
• Be able to bend, stoop, reach, crawl and climb stairs. 
• Sitting and standing for up to 8-10 hours per day  
• Can lift up to 50 lbs. 
• Work in variable weather conditions. 

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.