Operations Manager

Want to be part of the UK’s No.1 voted Nail Salon? 

Are you a dynamic, hands-on leader passionate about operational excellence and talent development?

We’re looking for an Operations Manager to lead our flagship salon and play a pivotal role in scaling our brand to multiple locations.

Townhouse is the global leading luxury nail salon brand, reinventing the nail salon experience with luxury treatments in beautiful surroundings. Our salons have been featured on Made in Chelsea, in Vogue, Tatler, Glamour, Marie Claire, Sheerluxe and many more, with 40+ salons across the UK and Los Angeles. We are the most talked about nail brand leading in the revolution of the nail care space, not just for our clients, but for the hardworking team members who work in it!

Founded by Juanita Huber-Millet, we are committed to raising the standard of the salon experience. With a focus on immaculate, bespoke treatments and meticulous attention to detail, Townhouse promises an exceptional experience for both clients and team members alike.

This salon is operated by a Townhouse Partner.

Our Fantastic Benefits Include:

• Private wellness support – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts – Save money every day with a range of retail discounts.
• Birthday Pamper Party – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles!
• Social Budget – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Employee Discount – 75% off treatments.

About The Role:

Reporting to Senior Leadership, you’ll take full responsibility for all operational and people management aspects of our flagship London salon. This includes overseeing day-to-day performance, ensuring smooth operations, maintaining brand standards, and delivering an exceptional customer experience.

You’ll always be hands-on, working alongside the team to support and deliver treatments, coaching staff, and developing their skills. You will lead recruitment, training, and ongoing development of the salon team, ensuring every team member is confident, capable, and performing at their best. You’ll manage scheduling, stock, compliance, and operational efficiency, stepping in wherever needed to maintain high standards and a seamless salon experience.

What You’Ll Do:

• Lead, coach, and develop the salon manager and team to deliver exceptional service and results.
• Drive commercial performance, profitability, and operational efficiency.
• Ensure compliance with brand, legal, and health & safety standards.
• Support future salon openings, helping to establish operational readiness and consistent brand standards.
• Work hands-on with the team, delivering treatments and providing support wherever needed.

Who You Are:

• Experienced in salon management, hospitality, or beauty/wellness operations.
• NVQ Level 2 in Nail Technology or equivalent.
• Commercially astute with P&L experience.
• A confident communicator with high emotional intelligence.
• Hands-on leader who isn’t afraid to step in and work alongside the team.
• Passionate about team development, engagement, and building strong succession pipelines.

Why Join Us:

• Take ownership of our flagship salon and be at the heart of building something new with us.
• Play a key operational and people leadership role with the opportunity to shape the future of our growing business.
• Lead, mentor, and develop a growing team while setting the standard for excellence.
• Be part of a fast-growing, ambitious venture, with real opportunities for career progression as we expand.
• Competitive salary with the chance to grow into a pivotal leadership position as we continue to grow.

Working Pattern:

• 5 out of 7 days, including weekends.
• Flexibility for evening or weekend shifts to support business needs.
• Minimum of 8 hours per week delivering treatments to stay connected with the team.

If you’re a motivated, hands-on leader who thrives on operational excellence, team growth, and delivering exceptional customer experiences, and wants to help shape the future of a growing luxury salon brand - this is the perfect opportunity for you!

Apply Now and Be Part of Our Exceptional Team!

Join us at Townhouse, where your role as a Nail Artist is not just a job —it’s an opportunity to shine, create, and make every client feel extraordinary. Your talent and passion are the cornerstones of our exceptional nail salon experience!

Equal Opportunities:

Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!