Program Manager Lead – Principal Technical Program Manager

Elevate your career by leading multi-faceted technology programs and integrating innovative solutions to drive dynamic impact across global operations.

As a Principal Technical Program Manager in Digital Channels and Connectivity within Payments Technology, you will lead a team of Program Managers. The team is responsible for the success of a portfolio of complex, multi-functional technology projects and programs that impact experiences for clients, employees, and stakeholders across the firm. You will establish standards and governance for all project managers within Digital Channels and Connectivity. Your advanced analytical reasoning and adaptability will enable you to break down business, technical, and operational objectives into manageable tasks, navigate ambiguity, and drive change. With demonstrated technical fluency, you will manage resources, budgets, and cross-functional teams to deliver innovative solutions aligned with the firm’s strategic goals. Your exceptional communication and influencing skills will foster productive stakeholder relationships, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape and enabling highly effective and efficient delivery to maximize client outcomes.

Job Responsibilities

• Develop and implement strategic technical program plans that align with organizational goals and promote cross-functional collaboration
• Oversee the execution of complex technology projects and programs, managing resources, budgets, and timelines while mitigating risks and resolving roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures to achieve beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms, and software tools by leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying current with emerging technologies
• Establish clear expectations and success factors for all Program and Project Managers within Digital Channels and Connectivity
• Partner with multiple Product Management teams to deliver complex projects and establish governance processes
• Collaborate with engineering managers to deliver high-quality deliverables and features
• Lead a community of project and program managers, setting a high standard for excellence

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, with the ability to apply critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability to lead through change, manage dependencies, and control change in high-pressure, dynamic environments
• Advanced expertise in stakeholder management, building productive relationships, and driving outcomes aligned with firm objectives
• Experience with Agile processes and practices such as SAFe (PI Planning, ART Syncs, PO Syncs), Spotify Model (Chapters, Guilds), etc.
• Proficiency in using Jira to manage large programs
• Close partnership with the Portfolio Management and Transformation function within Digital Channels & Connectivity to execute change management and transformational initiatives within delivery

Preferred qualifications, capabilities, and skills

• Experience working in regulatory-influenced industries (financial services, healthcare, etc.)
• Understanding of Payment and Treasury Services business
• 15+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans