Senior Analyst, Application Support

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Reporting Senior Application Analyst is responsible to bridge business needs and technical solutions by delivering accurate reporting and analytics. As a senior application analyst, responsible for gathering and analyzing requirements and providing actionable insights to support decision-making. Collaborate with stakeholders, internal and digital teams to conduct testing, validate reports, and ensure data accuracy and usability. Continuously evaluates and improves analytics workflows and reporting processes to maximize business value. Efficiently oversee reporting systems, swiftly address issues, and maintain comprehensive process documentation.

• II. Essential Duties and Responsibilities
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 
• Gather, analyze, and document business requirements for reporting, analytics, and application solutions.
• Perform data validation, testing, and quality assurance to ensure accuracy, usability, and reliability of reports.
• Ensure adherence to reporting standards, policies, and best practices and support audit.
• Recommend improvements to reporting systems, analytics tools, and business processes to enhance efficiency and impact.
• Collaborate with business stakeholders, data scientists, developers and Digital teams to optimize reporting applications and workflows.
• Provide insights and recommendations based on data analysis to support strategic and operational decisions.
• Monitor and troubleshoot reporting issues, ensuring timely resolution and minimal business disruption. 
• Maintain documentation for reporting processes, system configurations, and analytics solutions. Support the creation of change impact materials (job aids, training, FAQs, communications, etc.)
• Subject Matter Expert for assigned functions and collaborate with various internal Finance groups to learn business processes
• Supports the coordination and execution of system and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

Iii. Supervisory Responsibilities

• No formal supervisory responsibilities in this position. 
• Provides informal assistance such as technical guidance and/or training to coworkers.
• May lead project teams and/or plan and supervise assignments of lower level employees.
• IV. Qualifications
• The requirements listed below are representative of the qualifications necessary to perform the job.

1. A. Education and Experience
2. B. Certificates, Licenses, Registrations or Other Requirements
3. C. Other Knowledge, Skills or Abilities Required
4. V. Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. 
• Experience: Eight (8) years of previous experience (in addition to education requirement).
• None required.
• KSAs
• Understanding of Oracle and Snowflake
• Basic BI skill set with DAX, Power Query and sql queries.
• Proven Implementation of Value Adding Data Visualization Design and Best Practices.
• Be a hands-on analytical business partner who enjoys rolling up their sleeves to solve complex business questions through data.
• Promote a culture of excellence, meaningful data and reporting, data driven discussions, actionable insights,
• knowledge sharing and teamwork while maintaining a professional environment.
• Develops financial and operational objectives. Has a greater degree of impact on business results.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is: office setting.
• Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click “Apply”.

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real Id

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative.  This position may require the successful candidate to travel by air for business reasons, or service federal property.  Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.