ERS - Retirement System Operations Specialist

Our mission is simply stated: ERS offers competitive benefits to enhance the lives of its members. Each team member across the agency contributes to our ongoing success. ERS currently offers opportunities that include flexible work schedules. ERS is open for business five days a week, 8:00 am to 5:00 pm, to meet customers where they need us: in person, on the phone, in their communities, and online.
Join our team at ERS and see why we were named a Top Workplace in 2024 by the Austin American-Statesman. Learn about us here! https://topworkplaces.com/company/employees-retirement-sys/statesman/

ERS is seeking a Retirement System Operations Specialist to perform entry-level to routine (journey-level) retirement or benefits program assistance work. Work involves maintaining and updating member benefits records, assisting in determining benefits eligibility, and assisting members with retirement or benefits program inquiries. Works under close supervision of the Benefit Support Services Manager with minimal latitude for the use of initiative and independent judgment.

Essential Responsibilities include, but are not limited to:

• Processes retirement documents and approves retirements for all service classes.
• Researches, verifies and processes member’s retirement account withdrawals.
• Researches, verifies and processes member’s beneficiary designations.
• Researches and responds to customer requests and inquiries.
• Updates member information in the systems and tracks member interactions.
• Counsels and assists members regarding benefit programs.
• Prepares standard correspondence relating to benefit programs.
• Analyzes, scans and uploads documents in the system by allocating to proper business workflow.
• Maintains records, files and reports.
• Attends work regularly in accordance with agency leave and attendance policies.
• Complies with all applicable agency policies and procedures, including safety and standards of conduct.
• Performs related work as assigned.

Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:

1. 1.      Successful completion of 30 semester hours of college/university credit. Qualifying experience beyond the minimum required may substitute for education.
2. 2.      One (1) year general office, accounting, benefits or payroll experience.
3. 3.      One (1) year experience using a PC to research, retrieve and provide information.
4. 4.      One (1) year experience using MS Office products such as Word or Excel.

Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:

1. 5.      Researching and analytical experience using electronic data, procedures, statutes or policy statements.
2. 6.      College course work in a field relevant to assignment.

PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Other Information: In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring. As an agency process, new employees complete a 30 day fully onsite probationary period before evaluation for a telework agreement. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to employment@ers.texas.gov. Please note: Internal applicants in the same salary group and classification as the posted position are eligible to receive an increase in salary where applicable up to the posted maximum.

• Military Occupational Specialty Codes:
• There are no Military Occupation Specialty Codes assigned to this position. Please contact Human Resources at employment@ers.texas.gov with questions or for additional information.
• How to Apply: Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office:
• A State of Texas Application for Employment submitted online through CAPPS Recruit.
• •    Use the link below to create a CAPPS Recruit account and build your profile on the “My JobPage” tab in the upper left corner of the screen.
• •    https://capps.taleo.net/careersection/327/jobsearch.ftl?lang=en
• •    Once your profile is complete, click on the “Job Search” tab in the upper left corner of the screen to view available career opportunities and submit your application.

Applications submitted through Work in Texas:
If you apply for an ERS position via Work in Texas https://www.workintexas.com/vosnet/Default.aspx, you will also need to complete a supplemental questions form. For more details, refer to the instructions in the email you receive from CAPPS Recruit.
Please contact a Human Resources representative if you need assistance or require accommodation during the application process.

• Email: Employment@ers.texas.gov    
• Web: www.ers.texas.gov
• Relay Texas TDD: (800) 735-2989
• LinkedIn: https://www.linkedin.com/company/employees-retirement-system-of-texas/ 

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