Coord, Sales or Coord Sr, Sales

Coord, Sales or Coord Sr, Sales

Job Summary

This is a fast-paced position requiring a dynamic sales support professional. In this role, you will work closely with our sales team, vendor partners and other internal departments to ensure all customer enrollments and retention efforts are efficiently and seamlessly completed. Under direct supervision, you will provide operational (system), billing, customer support and sales support administration assistance to our B2B sales team. Must have strong communication, organizational and time management skills; CRM and billing system experience; ability to multi-task and support multiple sales reps; and strong problem-solving skills.

Please note, this is an hourly non-exempt position that may be filled as a Coordinator, Sales (Level 5) or Coordinator Sr, Sales (Level 7). Individuals who demonstrate advanced skills in terms of work experience and education may be eligible for the advanced grade. 

Job Responsibilities

Functional Expertise:

• Assist in coordinating B2B transactions for sales team, including the accurate and timely processing of customer gas agreements, renewals, terminations and pricing for customer accounts in the CRM and billing systems.
• Coordinates, maintains and generates reports in support of B2B sales, including sales force performance, sales promotions and incentives. Such reports may include upcoming renewals, sales contract exceptions, gain/loss, delinquency, bankruptcy, tax exempt, billing adjustments and incentive payouts.
• Support sales team on pre and post-sales work, including preparing customer presentations, RFPs and other collateral.
• Perform special project assignments for sales team and upper management, and generate and provide various ad hoc reports and data analysis as needed.
• Inbound/outbound phone call support with sales team and customers, requesting/receiving critical information relevant to reps and other departments' needs.
• Responsible for maintaining and updating the department’s policy and procedures manual, related to functional role.

Business Acumen:

• Prioritizes customer issues and escalates to manager or other department(s) as appropriate
• Understand the markets we serve so market trends and possible system enhancements can be identified

Engagement:

• Coordinate with various external sales, call center, billing and local distribution company partners to ensure customers are enrolled and all account related questions are answered
• Deals with customers as needed to handle daily issues and interacts with internal departments and external vendors to ensure all customer issues are resolved in a timely and satisfactory manner

Driving Results:

• Manages SSE’s customer relationship management (CRM) system to ensure that the required customer account information is complete and entered in a timely and accurate manner

Qualifications

Education, Certifications/Licenses and Related Work Experience:

(Level 5):

Required:

• Associate’s degree or 4 years applicable work experience

Preferred:

• Bachelor’s degree
• 3+ years’ experience in sales or service industry environment

Specific Skills & Knowledge:

Required:

• Strong communication skills; ability to communicate in a positive and professional manner with customers, co-workers and vendors
• Highly service and results oriented
• Intermediate to proficient in MS-Excel and Word 
• Ability to coordinate multiple tasks effectively
• Ability to work independently yet operate effectively as a team player.
• Self-motivated
• Strong attention to detail
• Problem solving and knowledge providing a high level of customer service

Preferred:

• Working knowledge accounting and sales force automation (SFA) systems (i.e. Salesforce, Siebel, etc.) and billing systems
• Working knowledge of call centers

(Level 7):

Required:

• Associate’s degree or 6-9 years applicable work experience
• 5+ years’ experience in sales or service industry environment

Preferred:

• Bachelor’s degree
• 10+ years’ experience in sales or service industry environment

Specific Skills & Knowledge:

Required:

• Strong communication skills; ability to communicate in a positive and professional manner with customers, coworkers and vendors
• Advanced knowledge and experience with B2B markets, systems and processes
• Highly service and results oriented
• Intermediate to proficient in MS-Excel and Word 
• Ability to coordinate multiple tasks effectively
• Ability to work independently yet operate effectively as a team player member and take a leadership role within the team.
• Self-motivated
• Strong attention to detail
• Problem solving and knowledge providing a high level of customer service

Preferred:

• Working knowledge of accounting and sales force automation (SFA) systems (i.e. Salesforce, Siebel, etc.) and billing systems
• Working knowledge of call centers

Working Conditions/Physical Requirements:

The incumbent follows a hybrid or remote schedule, which may change based on business needs.  day from home.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job.  Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. 

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.