Client Relations Consultant

Service New Brunswick

Client Relations Consultant

Pay Band 5

Flexible Within Nb

Service New Brunswick is seeking an individual to join the Business Development Unit, within Enterprise Services, as a Program Consultant on a 1-year opportunity with possibility of extension. The Business Development Unit provides support to enhance operational readiness and service delivery in Oracle Fusion. The team works closely with other areas of Service New Brunswick and GNB Departments involved with a transformational change initiative. 

If you thrive in a dynamic environment and enjoy achieving mutual success with clients, we invite you to join our dedicated team!

Who Are You?

• You have strong written communication and organizational skills with the drive to deliver exceptional service. 
• You demonstrate initiative,  are adaptable, and results driven. 
• You have exceptional facilitation skills and ability to work with interdisciplinary groups.
• You are an effective communicator,  presenter, and collaborator.

What will you be doing? 

As a member of the Business Development Unit, you will be responsible to work with clients to foster operational readiness as they prepare for the change.  Responsibilities will include but are not limited to:

• Leading internal stakeholder engagement and communication.
• Liaising with partners, at ERP, leading the broader change initiative.
• Developing and administering surveys with stakeholders to monitor change readiness.
• Producing communications products (e.g. memos, info-graphs, presentations).
• Supporting internal change activities by providing advice and recommendations.
• Facilitating stakeholder sessions using a variety of facilitation techniques.
• Working with stakeholders to create or update Standard Operating Procedures for internal business processes.

What do you need to be successful?

Essential Qualifications:

University degree in a relevant discipline and a minimum of four (4) years of related work experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English and French is required. Advanced level is required in both languages. Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate: 

• Training or certification in professional facilitation.
• Training or certification in change management.
• Certification or experience in Lean Six Sigma (Yellow Belt, Green Belt or Black Belt)
• Experience working in government.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Some weekday evenings and weekend work hours may be required.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioral competencies:

• Client Service Orientation
• Flexibility
• Information Seeking
• Effective Interactive Communication
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Consulting Skills
• Presentation Skills 
• Ability to Use Microsoft Office, Office Technology, Software and Applications

Resumes should be in chronological order specifying education and employment in months and years including relevant part-time and full-time employment.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

What can SNB offer you?

• Work life balance with meaningful work. 
• Opportunities for career growth and advancement 
• Career diversity within a single large employer 
• Comprehensive benefits package (paid vacation plus health, dental, life and long-term disability plans) and pension. 

Salary: Pay Band 5 - $65,936 - $92,092

 Please ensure your application is complete by October 3rd, 2025, and indicate competition number R85-2025/26-485.

 In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca.

We thank all those who apply however only those selected for further consideration will be contacted.

 Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

 The New Brunswick Public Service: Improving the lives of New Brunswickers every day!